What are the responsibilities and job description for the Customer Service Account Manager position at External?
We are hiring a Customer Service Account Manager at our location in Allegan, MI. This individual will receive and process customer orders, inquiries, and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product applications.
Note: This position is eligible for a hybrid workplace arrangement with three days (Tuesday/Wednesday/Thursday) on-site in the Allegan, Michigan office.
Job duties:
- Records and processes orders and/or inquiries received by mail email and personal customer contact.
- Provides product updates, availability, and schedule information to both internal and external customers.
- Researches and obtains resolution of a variety of customer complaints and issues.
- Serves as link between customers and sales staff to assure responsiveness.
- Works with customers and Demand Planning to help determine forecast changes and market events
- Tracks order activity and alerts appropriate staff of any potential delivery problems.
- Independently manages small tier accounts and utilizes customer systems to gather information or data to support the business
- Manages short-dated inventory and works with customers to minimize obsolescence
- Works within customer systems (Retail Link, Certio, McKesson CAR and MAP portals)
- Facilitates and/or attends meetings with customers and value streams as needed
- Reviews and reports customer service numbers
Required qualifications:
- College or university degree or equivalent combination of education and experience
- Five or more (5 ) years of relevant experience
- Demonstrated proficiency in Microsoft Office Suite
Preferred qualifications:
- SAP experience
About us:
At Padagis our focus is on health care products that improve people’s lives. We are a market-leading generic prescription pharmaceutical company that specializes in “extended topical” medications, like creams, foams, mousses, gels, liquids and inhalable products. It’s a great time to join our team because we have a high growth trajectory with now more than 1,300 employees across six locations in the United States and Israel. We’ve already established a successful track record of launching first-to-file and first-to-market generic pharmaceutical products that have helped to make prescription products more affordable for patients and reduce costs for the healthcare system. Our team members work in a dynamic environment where opportunity is built on a foundation of honesty and transparency. Please consider joining our team where great things are happening and you can make a difference.
What’s Next:
At Padagis a real recruiter AND the hiring manager will review your application, not just a bot. This means we pay special attention to each application submitted for the position. While it could take a couple of days for us to get back with you, please know that we appreciate you applying for the open position and ask that you monitor your email for updates.
