Independence - Support Center Analyst

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Join our Risk Management team as part of the Independence function. This function assists EY engagement teams in complying with professional standards and regulatory requirements, helping EY professionals stay "independent" from EY audit clients. You'll help protect the global EY organization from risks related to our client-serving professionals' personal independence. The Independence team provides coordinated advice and assistance on independence, conflicts, and regulatory and risk management issues, as well as supports our people by providing one-on-one assistance. You'll work closely with all parts of the organization to identify, manage and monitor personal independence risk by providing coordinated advice and assistance directly to EY professionals.

**The opportunity**

You'll have the opportunity to develop your career by collaborating with independence professionals around the globe to support our client-serving teams in accurately representing and adhering to EY personal independence standards. The Independence team develops outstanding leaders who deliver on EY promises to our stakeholders. We play a critical role in supporting the reputable EY brand by verifying our professionals are following independence regulations.

**Your key responsibilities**

You'll possess subject-matter knowledge enabling you to develop and execute support center programs to assist EY employees with reporting requirements, assessing compliance, tracking findings and remediating issues with key stakeholders. You'll aid research and analysis on targeted risk management areas of focus including assisting EY employees, tracking exceptions to policies, determining required actions and making recommendations based on US firm guidance.

Additional responsibilities include:

Assisting in the development of testing programs that are effective, measurable and impactful

Executing detailed operational monitoring programs to validate compliance with US firm policy

Facilitating and driving the process to completion by following up on requests from Risk Management consultants and EY employees

Understanding and applying key requirements of the US firm's and regulators' independence rules and policies

Working with EY employees on obtaining background materials required to initiate review of business relationships or other processes

Acting as a liaison between EY personnel, other members of the Risk Management team and various functional areas within the US firm in assessing compliance

Building and leveraging a network of contacts within Risk Management and across the US firm

Challenging existing processes and approaches for operational efficiency, effectiveness, internal controls and/or customer service and offering innovative ideas for improvement

Deriving category trends and key insights from the data to provide actionable recommendations and lessons learned

Handling inbound and outbound calls in a professional manner and providing accurate and timely answers to personal independence queries and concerns if necessary

Conducting extensive research on economic and market trends to understand their implications on personal independence reporting considerations

Developing high-quality ad hoc management reports and presentations for the Risk Management leadership team

Providing daily/weekly/monthly reports for key performance indicators such as contact volume and contact categories for the help desk

**Skills and attributes for success**

Exceptional interpersonal and rapport-building skills

A patient and empathetic attitude

Proficiency in the English language, including the ability to listen, understand, read and communicate effectively both in writing and verbally in a professional environment

Experience with data analysis, developing metrics, and projections based on data results

Analytical skills and the ability to synthesize large amounts of data and create standardized reports

Ability to collaborate with multiple professionals and/or teams simultaneously

Strong interpersonal and responsive customer service skills

Ability to learn and understand the US firm's and regulators' independence rules and policies as well as familiarity with other Risk Management initiatives

Ability to successfully manage multiple tasks and activities in a timely manner and be responsible for specific outcomes

Basic knowledge of project management tools and methodologies

Strong problem-solving skills and attention to detail

Strong research skills and the ability to apply sound business judgment to individual and team assignments

Self-motivation

**To qualify for the role, you must have**

Bachelor's degree or equivalent work experience

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Experience with creating dashboards using Power BI or similar tools

One to three-plus years' related experience

Flexibility to work an eight-hour shift between 8:00 a.m. and 9:00 p.m. ET Monday through Friday

**What we offer**

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

**Continuous learning:** You'll develop the mindset and skills to navigate whatever comes next.

**Success as defined by you:** We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

**Transformative leadership:** We'll give you the insights, coaching and confidence to be the leader the world needs.

**Diverse and inclusive culture:** You'll be embraced for who you are and empowered to use your voice to help others find theirs.

**If you can demonstrate that you meet the criteria above, please contact us as soon as possible.**

**The exceptional EY experience. It's yours to build.**

**EY | Building a better working world**

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY's Talent Shared Services Team or email SSC Customer Support at [ Email address blocked ] - Click here to apply to Independence - Support Center Analyst .