wavespace - Process Facilitator - Badaboom

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Title: wavespace – Process Facilitator

At EY wavespace, we reimagine what is possible for business. We help teams to reframe their thinking and align to find answers fast.

Our immersive approach brings the right people together from across an organization; EY and beyond- virtually, in person, or using a blend of both. It gives teams the mindset and tools to think differently and solve problems at speed. It’s an increasingly complex, digitized, fast-changing and interconnected world and as part of the wavespace practice, you’ll help leading companies across industries strategize and execute on their future vision and experience.

With rapid growth across digital and virtual collaboration, we’re looking for people in a wide range of focused areas; whether you’re interested in digital strategy, experience design, sales strategy, work experience of the future, digital program activation or social, we have a role for you. Whichever you choose, you can expect to work in a truly leading-edge environment, surrounded by some of the most engaging and knowledgeable colleagues in the business. This is also an opportunity to get into a rapidly evolving practice as we expand and be a part of creating and executing a vision for the future in an entrepreneurial environment within the larger firm.

The opportunity

The Wavespace process facilitator will help manage the end-to-end delivery of Wavespace sessions, with special attention to event support and logistics. The Wavespace process facilitator will need to be in constant communication with experience management leads, as well as work cross functionally with engagement teams, designers, and IT/facilities support, to ensure seamless execution of the session. The process facilitator acts as a project manager, ensuring all necessary tasks are completed by the team prior to the session, and ensuring that the production and account teams are clear on process and session objectives.

In this role, you’ll work on a dynamic mix of projects helping our clients solve some of their most pressing issues. Working in diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative high-quality work products. As a wavespace Process Facilitator, you’ll help design experiences, both bespoke and repeatable, to be used across wavespace for a diverse roster of clients.

Your key responsibilities

• Manage team task board, ensuring all logistics and session artifacts are completed prior to the session
• Create and maintain session channels, ensuring information is up to date and all team members have access to necessary resources
• Coordinate internal resources and external support for the flawless execution of multiple sessions
• In-depth understanding of session purpose and objectives in order to manage changes to session scope and timing
• Own relationships with facilities support and IT teams
• Ensure timely completion of session outputs
• Work with the Experience Leader/Manager to define strategy and design for customer experience
• Support clients in the use of collaboration software being used in the client experience
• Offer ideas on how to approach client challenges including industry trends and user experience
• Take a collaborative approach to work, with motivation to develop your skills by taking ownership of new challenges and have a genuine interest in solving complex business problems

Skills and attributes for success

• Excellent communication, interpersonal, organizational, and time management skills
• Ability to work cross-functionally with various individuals and teams
• Detail oriented, yet able to span across multiple concurrent projects
• Proficient in excel, ppt, and Microsoft teams
• Self-starter, driven, team player attitude
• Knowledge of design thinking techniques and the ability to solve complex business problems with simple, industry-leading experience and design solutions.
• Ability to provide strategic direction, working with engagement team to manage client expectations in line with the overall digital and customer experience vision.
• Experience translating business requirements and goals, end user needs and inputs from cross-functional teams into differentiated design solutions.
• Demonstrated technical capabilities and professional knowledge of digital media.

To qualify for the role, you must have

• Approximately 3 years of work experience in Customer or User Experience Strategy / Research, Business Strategy, or Project Management.
• Past experience in consulting, CX Practice in a Fortune 500 firm, or agency in a media management or digital creative experience in a client facing role.
• Cross-functional experience working with both internal and 3rd party development teams and project management experience working with both creative agencies, brands or in a consulting capacity. Experience interfacing with clients and Rich Media Vendors.
• An entrepreneurial spirit who is excited by ambiguity, operates autonomously and is able to make informed decisions on the fly, grounded in a CX point of view.

• Advanced knowledge of Adobe Creative Suite, Axure, InVision, Keynote, OmniGraffle, Sketch or other design technologies.
• Proven proficiency in the strategic design process of projects, including the overall Customer Experience / Digital Strategy and execution. Assist with the development of customer personas, journey maps, and roadmaps as part of the overall future state vision.
• A valid passport and US driver’s license; willingness and ability to travel both domestically and internationally to meet client needs 50% of the time.

Ideally, you’ll also have

• Bachelor's Degree from an accredited university
• Experience that spans across UX, business, operations, web engineering, and design. That is, you should feel comfortable talking to other business stakeholders, UX and visual designers as well as technologists and developers.
• People management experience with both project teams and individual direct reports.
• Deep understanding of Wavespace organizational structure and ability to maintain and own relationships with facilities management, IT support, and external vendors.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• 
  Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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