What are the responsibilities and job description for the Brand Experience Manager position at Ezee Fiber?
Brand Experience Manager
As a Brand Experience Manager for Ezee Fiber, you will play a crucial role in representing our fiber internet services and building positive brand awareness within the community. You will be responsible for promoting our brand, engaging with potential customers, and fostering a strong connection between the community and our internet services. This role involves both, in-person and online activities to effectively communicate the value of our offerings.
About Ezee Fiber
Established in 2021, Ezee Fiber is a rapidly growing fiber telecommunications company based in Houston. We provide affordable and dependable multi-gig internet services to residential, business, and government customers through our cutting-edge 100 percent fiber-optic network. Ezee Fiber is founded upon a core ethos of exceptional customer service, lightning-fast internet speeds, and transparent, straightforward pricing. Operating a carrier-grade network across Texas, we ensure our customers are supported by local teams deeply embedded in the communities they serve.
Responsibilities
Brand Representation
- Serve as the face of Ezee Fiber in the community, embodying our values and promoting a positive brand image.
- Attend local events, trade shows, and community gatherings to represent the company and engage with potential customers.
Product Knowledge
- Develop a deep understanding of our internet services and packages to effectively communicate features, benefits, and competitive advantages to potential customers.
- Stay updated on industry trends, technology advancements, and competitors to provide accurate information to customers.
Customer Engagement
- Initiate and maintain positive relationships with current and potential customers, answering inquiries and providing solutions to concerns.
- Create engaging content on social media platforms to connect with the audience and generate interest in our internet services.
Promotional Activities
- Plan and execute promotional events and campaigns to drive brand visibility and attract new customers.
- Distribute promotional materials, samples, and branded merchandise to increase awareness and create a lasting impression.
Collaboration
- Work closely with the marketing and sales teams to align strategies and ensure consistent brand messaging.
- Provide feedback on customer sentiments, market trends, and competitor activities to contribute to strategic decision-making.
Hunter Mentality
- Ability to seek and identify the key stake holders such as the HOA presidents to be able to get permission and authorization in communities to setup marketing events.
- Strong sense of interpersonal skills to foster, seek and develop client relationships.
- Persistent mindset to pursue the right people to secure events partnership within a community.
Qualifications
- Excellent communication and interpersonal skills.
- Enthusiastic and outgoing personality with a passion for building relationships.
- Knowledge of internet services and technology trends.
- Ability to work independently and as part of a team.
- Previous experience in marketing, sales, or customer service is a plus .
- Availability to work flexible hours, including evenings and weekends as needed.
Benefits
- Competitive compensation package with performance-based incentives.
- Opportunities for professional development and career growth within the company.
- Base Pay success-based bonuses.
- Full-Time: Monday thru Friday with some weekend availability to run events.
- Health, Dental and Vision insurance.
- 401k match.
- Mileage reimbursement.
- Cell phone reimbursements
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