Job Posting for IT Helpdesk Technician at Ezee Fiber

IT Helpdesk Technician

Ezee Fiber is seeking an IT Helpdesk Technician to join our growing team in Albuquerque, New Mexico. This position is responsible for providing technical support to users in an efficient and accurate manner. The technician will be a point of contact for users who experience technical issues with their computer systems, software, and hardware. The primary goal is to ensure that end-users can accomplish business tasks.

About Ezee Fiber

Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.

Key Responsibilities:

First-Line Support: Answer support calls and emails to the IT department. Record user interactions, including all details of inquiries, comments, complaints, or problems.
Problem Solving: Analyze issues reported by users to provide the most appropriate solution within a reasonable time frame. Escalate more complex problems to appropriate senior support personnel.
Software/Hardware Installation: Assist in setting up, installing, and configuring computer systems and applications for new users.
User Education: Guide and educate users on basic application functionalities and IT procedures.
Maintenance: Perform routine checks and maintenance on computer systems to ensure they function smoothly.
Inventory Management: Track inventory of all IT assets including computers, peripherals, licenses, and other IT supplies.
Documentation: Maintain a repository of common issues and resolutions to improve problem-solving speed in the future.
Team Collaboration: Work closely with other team members, sharing knowledge, and learning from one another to improve the overall efficiency of the department.
Stay Updated: Keep abreast of IT trends and new solutions that could be applied to improve the company’s IT infrastructure and user experience.

Experience/Qualifications:

Education: Associate degree in Computer Science, Information Technology, or a related field preferred.
Experience: 1-3 years in an IT support role or a related area.
Skills:
- Basic understanding of computer systems, hardware, and software.
- Familiarity with common software applications (e.g., Microsoft Office, Operating Systems).
- Excellent problem-solving abilities.
- Strong communication skills, both verbal and written.
- Ability to work well under pressure.
Certifications: CompTIA A , ITIL, or other relevant certifications preferred.
Other Requirements:
- Ability to work flexible hours, as IT issues may occur outside of regular business hours.
- A willingness and eagerness to learn and adapt in a fast-paced environment.

Pay & Benefits

Competitive compensation package
Health, Dental and Vision insurance
401k match
Paid time off and other generous benefit programs

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$56,869 (Medium)

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IT Helpdesk Technician

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