Operations Clerk/E-Services Team

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons. Management reserves the right to transfer, temporarily or permanently, employee at any time to other locations as deemed necessary.

The incumbent will utilize corporate and regulatory policy and procedures, insuring that a high standard of quality and accuracy is maintained at all times. It is also the responsibility of the incumbent to insure quality service and to report risk and exposure to management immediately.

Primary Duties will be those of the Operations Department E-Services Team

• Online Banking /Mobile BankingSetup and Maintain Electronic Banking Services.

• Federal Reserve System - Fedline AdvantageProcess Wires / Verify Wires

Business Wire Service – Perform Security and Notification duties.

• Balance the BanksEFT Transactions (Electronic)

Non-Posted Transactions
Teller Over / Short Transactions

• Fiserv EFT - Debit Card ServicesFraud Detection System: Perform Fraud Decision and take the necessary action based on the decision.

Debit Card Transactions – Assist Customers and Employees
Debit Card Maintenance

• Fiserv Premier - Account and Customer Record Maintenance
• Assist Branch EmployeesAccount and Customer Questions

Bank Systems
Operational Procedure Questions

• Scan and Index Documents to Web Director
• Primary on Phone and Contact Us Email Messages
• Process Teller Cash Orders and Shipments
• Item Processing Duty Rotation:Repair, balance, and correct branch capture transactions.

Assist with statement printing and mailing.

• Reports to work on a daily basis according to schedule set by Manager

SUPERVISORY RESPONSIBILITIES: Although this position carries no supervisory responsibilities, this individual serves in the capacity of a leader among his/her peers in the manner in which he/she performs his/her job duties.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS: Ability to read and comprehend simple and complex instructions, simple and complex correspondence, and memos. Must be able to speak, read, write and understand the primary language(s) used in the workplace.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS: Valid Driver’s License; High School Diploma or equivalent

PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and use hand to finger dexterity, handle, and/or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, speak and listen and use close and distance vision. The employee may lift and /or move up to 25 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee may be exposed to risk of electrical shock. The employee may be exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually quiet.

OTHER SKILLS AND ABILITIES: The skills listed are required to perform the assigned duties. Due to the variation of the duties performed by the Operations Department, the primary skills to perform each function are varied as well. The arrangement of the duties is not indicative of the skill level needed.

General Banking Knowledge (General Bank deposit knowledge is required)

Adept Technology Skills

Accurate typing

Microsoft Windows, Word, Excel, Access

Good understanding of the Internet

General understanding of today’s technology: Apps, Mobile Phones, Tablets, Browsers

Able to take and correctly apply written and verbal instructions

Able to multi-task and prioritize duties

Good organizational, self-discipline and problem solving skills

Good spelling and grammar skills

Ability to interact effectively with customers, superiors, peers, and subordinates.

Ability to understand sensitive data and to maintain confidentiality

Must be team oriented.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to be a comprehensive list of all responsibilities, skills or duties.

EEO/AA/M/F/Vets/Disability

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Clarksville, TN 37040: Relocate before starting work (Required)

Work Location: In person