What are the responsibilities and job description for the Front Desk Assistant position at Urgent Team?
Ascension Saint Thomas Urgent Care is looking for dedicated, compassionate, and experienced Front Desk Assistant to join our dynamic healthcare team in Clarksville, TN.
About Ascesnion Saint Thomas Urgent Care
Ascension Saint Thomas Urgent Care, with 18 locations in Tennessee, is an affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 85 locations under seven brands.
Ascension Saint Thomas Urgent Care’s convenient, walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Monday through Friday, 8 a.m. to 8 p.m., Saturday, 9 a.m. to 5 p.m., and Sunday, 1 p.m. to 5 p.m. Additionally, all Ascension Saint Thomas Urgent Care centers are Accredited Care Centers - a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.
Job Summary
The Front Desk Assistant will be responsible for greeting patients, activating patient files and providing support to patients and medical staff.
Key Responsibilities
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
About Ascesnion Saint Thomas Urgent Care
Ascension Saint Thomas Urgent Care, with 18 locations in Tennessee, is an affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 85 locations under seven brands.
Ascension Saint Thomas Urgent Care’s convenient, walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Monday through Friday, 8 a.m. to 8 p.m., Saturday, 9 a.m. to 5 p.m., and Sunday, 1 p.m. to 5 p.m. Additionally, all Ascension Saint Thomas Urgent Care centers are Accredited Care Centers - a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.
Job Summary
The Front Desk Assistant will be responsible for greeting patients, activating patient files and providing support to patients and medical staff.
Key Responsibilities
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
- Welcome all patients and visitors by greeting them in person, answer inquires and direct them through the registration process.
- Answer multi-line phones, filing, faxing, scanning documentation and completing daily patient callbacks.
- Check in and discharge patients, assist clinical staff and close the office at the end of each shift.
- Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets.
- Maintain a neat and clean work environment and professional appearance.
- Adhere to all relevant health and safety procedures.
- High school diploma or equivalent required
- Knowledge of basic computer software and the ability to learn electronic medical records
- Prior experience in a medical office setting
- Competitive Salary
- Medical, Dental, and Vision Options
- Retirement savings plans
- Continuing Education Reimbursement
- Paid Time Off
- and MORE!
- 401K plan with company contribution
- No-Cost Office Visits and generous discounts on some billable services
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