Retail Field Service Technician

Retail Field Service Tech:

Field service technicians respond to customer callouts, providing technical service and maintenance support at customer locations. They are responsible for installing, maintaining, and repairing equipment out in the field. Tech will be supporting a larger retail customer with Retail POS, Scanners, Desktops, cabling, and Printers, This Tech will also receive training on Lexmark and Client Printers. Must have strong electro-mechanical skills and experience. Prior Field and POS Support experience desired. This Tech may also do some server swaps and network smart-hands work. __
**

General FST responsibilities:
40-hrs/week (on-call nights/weekends required).
Must be able to work overtime when required ( OT with Manager approval beforehand).

• Need to be able to clear for Gov't Secret Clearance.
• Must have excellent communication and customer service skills, and demonstrate leadership and creative thinking.
• Must be able to provide own transportation.
• Provide quality customer and relations through use of customer management skills.
• Diagnose machine performance problem.
• Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
• Installing and repairing Servers
• Troubleshoot and installing in LAN-WAN environments
• Provide some desk side technical support for hardware and software
• Perform analysis to effectively identify potential problems to eliminate problems in the future
• Maintain requisite technical competence to support the hardware and software
• Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
• Taking appropriate actions to mitigate or eliminate hardware/software problems
• Handle General Territory.
• Perform applicable preventative maintenance, per OEM specifications

• Epson Printer responsibilities:
• Diagnose machine performance problem.
• Fix machine through repair/replacement of parts, sub-assemblies, retrofits; vacuum parts, machine & area as necessary.
• Test machine for problem resolution and overall performance.
• Complete required machine service logs, inventory sheets, and clear call on Laptop computer (PWS) or android.
• Provide quality customer relations through use of Customer management skills
• Provide backup to other FST's in Workgroup.
• Escalate technical issues to Field Engineering or Specialist as necessary.
• Escalate Customer issues to manager if unable to resolve.
• Maintain parts and inventory.
• Operate cell phone and Laptop computer PWS.
• Use Laptop computer (PWS), keypad on console, Electronic Documentation for diagnosis.

Interaction with other work group members.Attend technical training.

All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks.

Work Remotely

• No

Job Types: Full-time, Contract

Pay: $25.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Work Location: Multiple Locations