Assistant Manager

Job Title: Assistant General Manager (QSR)

Location: 3110 N Going, Portland OR 97217

Position Type: Full-Time

Reports To: General Manager

We founded FACE PLANT to bend the arc of history and change the trajectory of global warming by building the most loved fast-food brand worldwide through our plant-based menu and the magical experience we create for our employees and customers. As a team, we can only bring this vision to life with the right leaders on board. Thank you for your time and consideration – we appreciate it immensely.

Position Overview: The Assistant Manager demonstrates a commitment to upholding standards for excellence in food quality, guest experience and staff development. The Assistant Manager will be responsible for engaging in fostering actions and maintaining focus to deliver restaurant performance while building a workplace culture grounded in our mission.

Requires availability during all restaurant operating hours as well as availability two (2) hours prior and two (2) hours after open and close of the restaurant. The General Manager will spend approximately 80% of their time on the restaurant floor and 20% providing back-office support.

Key Responsibilities:

• Operational Management:
• Assist in managing daily operations to ensure smooth and efficient service.
• Oversee opening and closing procedures, including cash handling and shift management.
• Monitor and maintain food quality, presentation, and service standards.
• Staff Supervision:
• Recruit, train, and develop team members, ensuring they adhere to company policies and procedures.
• Schedule and manage shifts, ensuring adequate staffing levels at all times.
• Provide ongoing feedback and performance evaluations for staff members.
• Customer Service:
• Ensure a high standard of customer service and address customer complaints or concerns promptly.
• Promote a positive dining experience by maintaining a clean and welcoming environment.
• Financial Management:
• Assist in managing the restaurant’s budget, including tracking expenses and sales.
• Analyze sales reports and inventory data to optimize profitability and operational efficiency.
• Ensure proper cash handling and financial procedures are followed.
• Inventory and Supply Chain:
• Manage inventory levels, place orders, and ensure the availability of necessary supplies.
• Monitor food safety and quality standards, including adherence to health regulations.
• Health and Safety Compliance:
• Ensure that all health and safety regulations are strictly followed, including sanitation and food safety practices.
• Conduct regular safety and cleanliness inspections.

Qualifications:

• High school diploma or equivalent
• Proven experience in a supervisory or management role in the QSR industry.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in point-of-sale (POS) systems and Microsoft Office Suite.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift up to 20 pounds.

Work Environment:

• Fast-paced restaurant setting with varying levels of noise and activity.

Compensation:

• Paid Time Off
• Free meals on the clock and 50% off meals off the clock
• Full benefits (Medical, Vision, Dental) after 30 days

Maxims:

At Face Plant, we ground our actions in the below maxims that the founding team created in the early days of our brand. They may evolve and we would love to have you on that journey.

• We will find a way. In building something new, we will face countless brick walls in our path. Each represents an initial failure – and failure is often the only way forward for us. We must be water against the brick and find a way through grit and ingenuity, and at times a different path entirely. Hard does not mean we are wrong. Hard means we are the first, and we should draw energy and pride from the hard.
• Our first customers are our employees. The only way we deliver a magical experience for the customers we serve, is if we deliver on that same promise for the employees who lead us in each of our restaurants. In doing so, we can become the best service place to work in the world.
• The answer is the connection we can create. Only through forging a deeper relationship than ever before with our customers – through caring, generosity, and joy – will we bend the arc. Connection not commerce. Community not commerce. And know, that the value of any decision which prioritizes that customer relationship will drive far greater value than the few dollars or cents it may cost us in the moment.
• Focus on the few. What are the one or two things we must be exceptional at? Let’s do those and nothing else. Focus unlocks the otherwise impossible – to make something incredible, and to do it with great urgency and speed.
• Character matters. The journey can only be achieved through the make-up of our character, built on humility, diversity, trust, and togetherness – and some fun along the way.

Job Type: Full-time

Shift:

• 10 hour shift

Work Location: In person