Account Manager

Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support by contributing to the quality of life of all employees.

As one of the nation's largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions, Facility Solutions Group is expanding their staff and seeking an Account Manager, to join the Round Rock, TX team.

Job Description

The Account Manager serves as the liaison between companies and their customers. Their core priority is addressing customers; needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. An Account Manager oversees making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures. Their day consists of putting proposals together, communicating with their team, making calls and taking meetings. This role is also responsible for proactively driving new customers to FSG through marketing campaigns, networking events, trade shows.

An Account Manager will:

• Report to the Director of Sales
• Work closely with Business Development Managers to support quoting and closing business.
• Create and/or attend weekly meetings on progress
• Communicate with clients to ensure all their needs are understood and addressed.
• Build Strong client relationships to maintain existing business and acquire new FSG products and services.
• Proactively engage with customers.
• Mine current customers and maximizing FSG's footprint within each client.
• Look for and close upsell opportunities
• Maintain and increase customer renewal levels and decrease churn rate.
• Collaborate with local operation and corporate solutions teams to ensure fulfilling all customers' needs and requests.
• Resolve complaints and keep track of all processes that pertain to the client's desires.
• Act as the client's representative and in a firm to ensure that their demands are met with focus on improving the customer experience.
• Collect and analyze data concerning consumer behavior to understand changing needs.
• Welcome and set up new customers.
• Contact customers to review their business and ensure customer loyalty.
• Resolve outstanding customer issues in a timely manner.
• Identify opportunities to increase customer profitability and drive company revenue
• Work with all operations to deliver maximum customer retention, revenue, and net profit.
• Have and demonstrate strong customer facing skills. (Executive presence, writing skills, phone skills, email skills)
• Demonstrates a highly professional demeanor
• Take ownership of customer issues and drive to resolution
• Own customer service and retention of existing clients.
• Ability to communicate and comprehend positions and interests, manage conflict, develop alternatives and compromise appropriately.
• Possess strong listening skills
• Be self-motivated and have a strong work ethic
• Ensure customers are aware of all FSG Product and Services
• Research and report on competitive market data.
• Maintain FSG internal CRM, "Engage" with latest opportunities.
• Meet and exceed FSG developed KPI's