CS Representative

**Job Summary **

At Epoxy Technology, we bond with our customers. The Customer Service Representative will be responsible for building mutually beneficial long-term relationships with our distributors and customers. They will manage orders from PO placement through invoicing to ensure the customer receives their order accurately, on-time, and in full. The ideal candidate will be a skilled problem-solver. They will also be collaborative, enthusiastic, knowledgeable, and organized.

**Duties & Responsibilities **

• Timely and accurate order entry, ensuring detailed attention to customer requirements in a high-volume fast paced environment.
• Successfully manage incoming e-mails in personal and group mailboxes. Responding with requested information or obtaining necessary information from appropriate internal contacts.
• Collaborate internally and externally to meet and exceed customer expectations.
• Communicate consistently and clearly, in fluent English, with global customer base.
• Pro-actively seek continuous improvement opportunities.
• Create tracking for and follow up on reported service issues. Escalate concerns as needed.
• Create new customer accounts in ERP system when required.
• Performs other related duties as assigned.
  
  
  

**Skills & Abilities **

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail with a proven ability to meet deadlines.
• Excellent listening skills
• Strong Team Player
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office – Word, Excel, Power Point, Outlook, and others
• Accountability Mindset
  
  
  

**Education & Experience **

• High School Diploma or equivalent
• 3-5 years of experience in a Customer Service Environment
  
  
  

**Physical Requirements **

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift
  
  
  

Pay: $19.00 - $21.00 per hour

Shift: 8-hour day shift 8:30am-5pm M-F

Benefits:

• 401(k)
• 401(k) match
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
  
  
  

You should be proficient in:

• Customer Service
  
  
  

ID:yUx7fb Ref #: 348622