What are the responsibilities and job description for the Customer Service Manager position at FactoryFix?
- Pexco – www.pexco.com
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
- Pexco is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
- Key Responsibilities:
- Strictly adheres to Company and plant safety policies and procedures.
- Completes all annual training as required.
- Manage and direct the Customer Service resources in identifying customer needs for services and implement solutions to meet or exceed those needs.
- Support the external Pexco Sales Team as needed and required during the entire selling process.
- Lead monthly Sale Forecasting activities.
- Provide information concerning Pexco products and capabilities for incoming sales calls and document in Salesforce.
- Oversees the service level of major accounts using stocking programs, customer service scheduled production or just-in-time programs to meet our major customer's needs.
- Meets with assigned staff on a regular basis to discuss results being achieved and provide direction on areas of concern of specific issues.
- Ensures the prompt availability of agreements, pricing information and other documentation necessary to provide the highest level of customer service and initiates improvements in record keeping and/or filing systems to ensure continued availability of such information as needed.
- Establishes a department structure within which work responsibilities are documented and delegated with clear and generally measurable standards of expected results and performance.
- Ability to make sound judgments on particularly sensitive or difficult Customer Service issues and balance the best interest of the company with those of the customer.
- Other duties as assigned by management team
- Responsibility for Work of Others:
- Must follow and hold team accountable to all safety policies and procedures
- Maintain staff by orienting and training employees; approve/deny vacation requests and track attendance; educating and enforcing all company policies.
- Address employee concerns/issues with the assistance when needed of the Plant Manager and/or Human Resource Manager.
- Works with Human Resources Manager on staffing needs. Participates in the interview process as necessary.
- Develop employees, sets goals and monitor progress. Makes recommendations for promotions or departmental transfers.
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- Qualifications:
- Previous experience supervising a customer service team preferred
- 4 year college degree preferred
- Experience using MRP/ERP software helpful but not required
- Working knowledge of Microsoft Office based software (Word, Excel, Outlook, Teams)
- Proven ability to supervise and coach a team
- Ability to perform well in a fast-paced environment, which can be subject to numerous schedule and priority changes
- Above average communication skills, both written and verbal
- Keen Attention to detail
- Excellent problem-solving skills
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- Physical Demands:
- Regularly required to sit, stand, walk, and move about the facility
- Occasionally required to bend and stoop.
- Ability to work with a computer for long periods of time
- Work Environment:
- Works in an office and manufacturing environment
- Occasionally exposed to dust, odors, fumes and noise associated with the extrusion and fabrication manufacturing processes
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
You should be proficient in:
- Customer Service
Salary : $0
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