Receptionist-Medical

Primary Responsibilities:

• Scheduling appointments, including updating patient demographics, insurance information and insurance verification.
• Verifying daily schedule insurance verification and eligibility corrections.
• Managing/tracking incoming office referrals.
• Obtaining insurance referrals when required.
• Greeting and accurately checking-in patients.
• Collecting patient financial responsibilities and accurately posting such payments (co-pays, deductibles, outstanding balances, etc.)
• Checking patients out and scheduling follow-up appointments when necessary.
• Answering, routing and documenting patient phone calls and portal messages.
• Performing opening and closing procedures including daily reporting.
• Assisting the clinical team with monitoring and managing daily schedules and organizing patient flow.
• Documenting and communicating patient information to appropriate personnel/departments.
• Assisting in managing/routing incoming fax documents.
• Participating in practice education activities, meetings, and ongoing training.
• Managing patient electronic medical records.

Requirements:

• High school diploma or equivalent
• Three (3) years’ experience working in a healthcare setting
• Knowledge of medical terminology
• Knowledge of patient scheduling
• Proficiency in using computers, Microsoft applications, and electronic health record systems
• Excellent communication and interpersonal skills
• Detail-oriented
• Ability to multitask and work in a fast-paced environment
• Ability to work well with others in a team environment