Breakfast Attendant

Full Job Description

Job Summary:

The Breakfast Attendant-Complimentary is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Assist the Assistant General Manager in completing and maintaining appropriate food and beverage inventory par levels and departmental ordering needs as directed.

• Work with the Assistant General Manager to ensure departmental budgetary guidelines are met.
• Maintain regular attendance in compliance with Mid-Continent Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Service guests with all food and beverage requirements in a warm friendly courteous and professional manner.
• Clear, clean and reset tables as needed.
• Preparing buffet station for food set up. Ensuring buffet is stocked with silverware plates and glassware.
• Accommodate any special requests made by a guest or offer appropriate alternatives.
• Perform opening and closing procedures and side work duties according to station rotation assignment.

• Ensure that tables and side stands are kept stocked tidy and clean.
• Employees must at all times be attentive friendly helpful and courteous to guests, managers and all of their fellow employees.
• Be familiar with the organization of Mid-Continent Hospitality Hotels and know the function of each department.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

• Responsible for understanding and adhering to guidelines set forth in the team member handbook. Expected to report to work on scheduled days and at scheduled times.

• Observes the 5x10 rule, which is to be complied with at all times. Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

• Performs other duties as assigned, requested or deemed necessary by management.

QUALIFICATIONS:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must maintain composure and objectivity under pressure.

Job Type: Full-time

Pay: $10.50 - $11.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

COVID-19 considerations:
At this time, we request that all employees wear a mask when working in public areas around guests or when preparing any food items. Gloves should be also worn at all times, and changed out frequently when handling all food service items.

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant/Food Service: 1 year (Preferred)

Work Location: One location