What are the responsibilities and job description for the Night Auditor position at Fairfield Inn & Suites?
We are looking for a FULL TIME Hotel Front Desk Agent/Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Able to work overnight (11:00 PM - 7:00 AM typically)
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
Skills
- Customer service attitude
- Excellent communication and organizational skills
- Flexible as well as dependable nature
Job Type: Full-time
Pay: $13.50 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: One location