Job Posting for Executive Administrative Assistant at Fairmont Chicago - Millennium Park

Company Description

Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space.

Job Description

Executive Administrative Assistant

Showcase your interpersonal and organizational skills as Executive Administrative Assistant where you will support the General Manager and Director, Operations to ensure exceptional guest experiences and communication. You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties. You communicate well with all contacts, anticipate and resolve issues, and update on various projects.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Competitive wages and benefits

What you will be doing:

Organize and implement administrative systems & procedures, and perform necessary support duties
Serve as a principal source of information
Prepare and maintain your department’s records
Consistently offer professional, engaging, and friendly service
Create guest invite back letters and correspondence
Make guest invite back reservations and any VIP Executive Office reservations
Enter and follow up on traces to ensure all necessary reservations receive VIP treatment, which includes personalize amenity cards & welcome amenity, appropriate and correct blocking of rooms
Assist with Guest Satisfaction survey replies and reviews
Assist with donation requests
Manage and own Executive Office phone calls
Pick up and deliver internal mail
Assist Concierge with any special guest requests or needs
Order VIP amenities generated from the Executive office and maintain office supplies
Maintain the confidentiality of all correspondence and communication within the office
Assist in the Hotel operations as needed
Follow department policies, procedures and service standards

Qualifications

Your experience and skills include:

Excellent interpersonal and communication skills
Ability to prioritize work in an environment with multiple interests
Ability to handle complex and confidential information with discretion
Competency using a variety of computer software
Previous experience in the hospitality industry, preferably in a Hotel setting
Previous experience in and administrative role preferred
Computer literate in Microsoft Windows applications required
Proven ability to build and maintain good relationships with all stakeholders
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

Salary : $57,300 - $72,600

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Executive Administrative Assistant

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