What are the responsibilities and job description for the HAP Specialist position at Fairstead?
Description
The HAP (Housing Assistance Payments) Specialist supports the submission of vouchers and troubleshoots voucher issues for assigned properties. They support new properties transitioning to the portfolio.
Responsibilities
QUALIFICATIONS:
Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Maryland, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 17,000 units under management. Our commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.
Our Mission Is To Provide High Quality Housing To All Regardless Of Income. We Accomplish This Through An Empathetic And Innovative Approach, And By Leveraging Our Interdisciplinary Platform As An Investor, Developer, Owner, And Operator. With a Long-term Commitment To Our Residents, Communities, And Partners, Our Team Stands Out By
Fairstead’s Core Values
The HAP (Housing Assistance Payments) Specialist supports the submission of vouchers and troubleshoots voucher issues for assigned properties. They support new properties transitioning to the portfolio.
Responsibilities
- Prepares and submits vouchers.
- Completes special claims.
- Provides personalized customer service to vendors, contractors and coworkers regarding property requests, payments, and obligations.
- Provides outstanding customer service and answers any questions about billing statements and refund payments.
- Investigates and resolves outstanding travel pay issues.
- Implements policies to improve efficiency.
- Prepares, interprets, and presents financial statements for senior management.
- Perform other assigned duties.
- Generous employer contribution for Medical and Dental through United Healthcare.
- Employer Paid Vision Plans.
- Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
- 13 paid Holidays.
- 15 days of PTO.
- 7 Sick days.
- Employer Paid Life Insurance.
- Flexible Spending Account.
- Nationwide Pet Insurance.
- Disability Insurance.
- Laser Correction Discount.
- Employee Discounts on appliances, apparel, and more.
QUALIFICATIONS:
- Bachelor’s degree or similar work experience required.
- At least 3 years of affordable housing experience (e.g., Section 8/202/811/LIHTC/Bond/multilayered programs).
- Review, interpret, and apply federal, state, and local housing regulations.
- Ability to provide empathy and cultural humility to diverse populations.
- Ability to multi-task and complete multiple assignments.
- Demonstrate professional written and verbal communication skills.
- Proficiency in Microsoft Office Suite, Yardi software and HUD (Housing and Urban Development) Web Access security system.
- Expert knowledge of the principles, techniques, and practices of HUD subsidized housing programs; specifically Housing Choice Voucher program.
- Bilingual in Spanish/English communication preferred.
Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Maryland, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 17,000 units under management. Our commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.
Our Mission Is To Provide High Quality Housing To All Regardless Of Income. We Accomplish This Through An Empathetic And Innovative Approach, And By Leveraging Our Interdisciplinary Platform As An Investor, Developer, Owner, And Operator. With a Long-term Commitment To Our Residents, Communities, And Partners, Our Team Stands Out By
- Listening to and understanding the needs of residents, communities, partners, and stakeholders alike.
- Developing and preserving high quality, sustainable affordable housing.
- Creating a positive social and environmental impact within the properties and communities we serve.
Fairstead’s Core Values
- Empathy
- Innovation
- Entrepreneurship
- Determination
- Integrity
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