Leasing Consultant

Description

The Leasing Consultant, Affordable Housing plays a vital role in supporting the operations of Fairstead’s affordable housing community. This position is responsible for assisting prospective residents and existing residents throughout their leasing process. The Leasing Consultant serves as a point of contact for resident, applicants and the community, and has remarkable negotiation and problem solving skills. 

RESPONSIBILITIES:

• Responds to queries/inquiries including but not limited to providing leasing information, making appointments, creating, and following up with maintenance requests, and handling or escalating resident complaints.
• Screens and conducts eligibility appointments with applicants for affordable housing programs.
• Works with applicants to obtain necessary paperwork and information to determine eligibility per program guidelines and criteria. 
• Converts leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood.
• Conducts informative and personalized tours of the apartment community that result in new leases.
• Building brand loyalty by ensuring that the resident experience is comfortable and helpful experience.
• Maintains communications and follow-up correspondences with residents, applicants, and perspective applicants.
• Coordinate and schedule lease applications and adhere to compliance requirements.
• Execute new lease agreements, compiles documents for internal and external review and approval 
• Assists with coordinating move-in processes.
• Prepare and executes all lease-related and move in paperwork.
• Monitor lease renewals, distributing and following up with residents and renewal notices. 
• Manage regulatory and compliance related services
• Respond to queries/leads and conduct property inspections.
• Performs other related duties as required.

Requirements

To perform the job successfully, the following skills and/or experience is required to qualify for the position.

• Bachelor’s degree required.
• Two (2) years of experience as a leasing consultant at an affordable housing property
• HUD/LIHTC and Section 8 experience required. 
• Proven skills in managing leases for high volume properties.
• Solid understanding of Federal, State and local rental regulations and compliance.
• Expert knowledge of rental agreements.
• Solution-oriented thinker with strong problem-solving skills.
• Well-informed individual who displays good judgement and attention to detail.
• Proficient in Microsoft Office and Yardi Software.
• Expert knowledge of rental agreements
• Great Interpersonal and Communication Skills.
• Has experience in marketing for rental listings through open houses and individual showings.
• Able to effectively present and information and respond to questions from management, vendors, and associates.
• Adhere to tight deadlines and quick turnaround for deliverables.
• Ability to work collaboratively in a dynamic environment where adaptability is imperative.
• Bilingual Spanish Speaking is a plus.