What are the responsibilities and job description for the Customer Service Representative position at Fairway Staffing services Inc?
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a full-time position located in the City of Industry.
Duties:
The CSR will be responsible for ensuring that all orders, Shipping and receiving documents are completed accurately and done in a timely manner. CSR will need to communicate with the customer as required and in conjunction with inbound and outbound schedules.
Provides scheduling of all inbound and outbound freight in compliance with warehouse operations.
Coordinates receiving and shipping documents, verifying accuracy.
Gathers and maintains all data and records relative to shipping and receiving activities.
Verifies accuracy on shipping orders and shipping quantities matching picking documents.
Assisting with discrepancies and assists in resolving.
Collects all documentation for inbound freight and route to the proper recording keeping unit.
Directs and oversees the pallet control and exchange program.
Aids on special projects at the discretion of the Lead CSR or CSR Supervisor.
Answers and routes all telephone calls in a polite and professional manner, taking messages and routing to proper individual in a timely manner.
Ensures security processes are followed with regard to the front desk driver and visitor sign in sheet.
Basic Requirements:
H.S Diploma preferred but not necessary.
Strong computer knowledge including MS Office applications.
Basic typing skills.
Shipping software knowledge including UPS and FedEx.
Must be able to work in varying facility conditions including poor lighting and ventilation.
Ability and availability to work irregular or extended hours including night, weekends and potentially holidays as needed by the customer.
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 – 50 per week
Experience level:
- 2 years
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Ontario, CA: Relocate before starting work (Required)
Work Location: In person
Salary : $20