Compliance Manager

Company Description

Families First is a Georgia non-profit family service agency. We assist over 21,000 children and families each year, and we have been serving metro Atlanta for 133 years. Our mission is to build resilient families so all children can thrive.  

Everything our agency does is about strengthening families—all kinds of families with all kinds of needs. To foster strong communities, we deliver empowering and sustainable solutions to children and families—solutions that improve child well-being and family self-sufficiency. Families First accomplishes our mission by focusing on three impact areas: 

• Behavioral Health Counseling: Our services strive to assist families, individuals, youth, and children to express, understand, and cope with life events.
• Navigator Services: Families First Navigators provide intensive and personalized case management by connecting individuals and families with community services and resources while building on their resilience to help them thrive.
• Parenting and Adoption Support Services: Our services include parenting classes and services for divorced/separated parents, family reunification for families impacted by adoption, comprehensive support for Georgia's adoptive/foster families.  

Job Description

The Compliance Manager will serve as the objective monitor of the agency’s adherence to rules, laws, regulations, policies, requirements, and best practices in the delivery of services, programs, and operational support. The Compliance Manager supports on-going quality improvement by generating and disseminating accurate data, information, and research. 

The Compliance Manager will report to the Director of CQI or designated staff.

DUTIES AND RESPONSIBILITIES:

• Develop, implement, and monitor the organization’s corporate compliance program.

• Identify and monitor compliance vulnerability and risks and provide recommendations

to minimize risks.

• Conduct periodic risk management assessments and/or audits to identify potential problem areas

and threats that could put the organization at risk for unusual liability.

• Report regularly to Senior Leadership and stakeholders on corporate compliance and

risk management activities, results, and outcomes.

• Design, coordinate and lead Families First’s COA and CARF accreditation processes.
• Conduct random and scheduled internal audits of key operations and report on results.
• Coordinate, analyze and summarize external audits, and track and report progress on

proposed corrective action plans.

• Consult with the corporate attorney as needed to resolve difficult legal compliance issues.
• Lead the development, documentation, monitoring and updating of policies,

procedures, and corrective action plans.

• Partner with Human Resources to develop staff development and training opportunities to

facilitate compliance, including with ethical, professional and HIPAA laws, policies and

practices.

• Respond to requests for case record information from clients and third parties with proper

authorization, ensuring client’s rights are maintained and agency policies are followed.

• Contribute to streamlining outcomes across programs, aligning program data collection methods and tools with CQI Plans, and aligning CQI Plans with overall agency mission/vision/impact statement.

• Support the coordination of CQI meetings for the agency
• Ensure data is timely entered or received for the electronic client record/program outcome software system.
• Work in partnership with all programs and operational staff.

 COMPETENCIES

• Time management, attention to detail, and responsiveness to deadlines.
• Persistence, persuasive, collaborative and customer focused.
• Positive and solution oriented.
• Self-directed, self-starter.
• Respect for and adherence to privacy and confidentiality.

Qualifications

• Master’s degree or equivalent experience.  Social science, evaluation, policy experience preferred. Project Management experience is a plus.
• Two years of compliance experience, including monitoring clinical records, data, outcomes reporting, policies, etc.  Social service experience is a plus.
• Exceptional MS Office, database, and clinical record-keeping knowledge and skill.  MS 365, Salesforce, and Advanced MD knowledge is preferred.
• Clear and compelling reports and presentations.
• Analytical, reading and research skills.

Additional Information

WORKING CONDITIONS:

Normal well-lit cubicle office environment where there is little to no physical discomfort due to temperature, dust, noise, and the like. Required to work on-site at least 2 days of the week. May be required to meet with staff throughout the facility and in remote offices.

EEO Statement:

It is the policy of Families First not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Families First to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Families First is an Equal Opportunity Employer dedicated to Affirmative Action and Workforce Diversity. 

Families First participates in E-Verify.

 www.familiesfirst.org