Experienced Credit Counselor

We are searching for experienced Credit Counselors with experience at a debt management/credit counseling agency. For nearly 30 years, we have helped hundreds of thousands of consumers across the United States deal with their debt.

We work with credit card debt, medical bills, payday loans, collections, and finance companies. We offer credit counseling debt management plans, debt settlement and hybrid plans that include both.

If you have experience as a Credit Counselor working for a licensed company for at least 12 months, we'd love to talk to you about joining our team. Training on our custom system will be provided. While most of our staff work from Chicago, IL, experienced counselors may work remotely from anywhere in the United States.

Please see full job description below:

As a Credit Counselor, you will help consumers determine the best course of action to take control of their debt. Counseling sessions with consumers consist of reviewing credit reports, budgets, and providing advice and guidance. If the consumer qualifies for our Debt Management Program, the Counselor guides them through the enrollment process.

We are looking for friendly, outgoing and focused individuals who like helping people. Ideal candidates for this position have the drive to succeed and reach goals, are optimistic, compassionate and are skilled at building relationships with prospective clients.

Responsibilities Include:

• Taking inbound and making outbound calls daily to consumers who have contacted us for help
• Replying to emails, online chats, texts and online quote requests
• Conducting credit counseling sessions; reviewing debt, budget analysis, and presenting a personalized action plan
  • Debt Analysis: Reviewing credit card, medical, collection, and payday loan debt with the customer
  • Budget Analysis: Reviewing very thorough budget of consumers' income and expenses and providing helpful feedback
  • Presenting solutions: Based on the debt and budget analysis, you will present the customer with options
• One of the options many consumers contact us about is our Debt Management Program that provides clients a safe and practical way to pay back their credit card debt

Requirements:

• High School Diploma or equivalent required
• Previous Credit Counseling Experience Required
• Excellent rapport building skills. Must be patient and consistent with the customers
• Must enjoy working on phone and computer. All counseling sessions are performed through a combination of phone calls, emails, online chats, and texts.
• High level of computer skills; typing, ability to learn new software, using multiple programs at once
• Strong work ethic including a record of punctuality and good attendance.
• Ability to motivate, influence and help change consumers spending habits.
• Highly resourceful and adaptable to changing needs of the business.

Benefits for Full-Time Employees:

• Health, Dental, Vision and Life Insurance; 401k with 100% match; Paid Time Off

ALL CANDIDATES will be subject to a background check which will include criminal history.