What are the responsibilities and job description for the Call Center Representative - Patient Services position at Family Health Centers of San Diego?
Family Health Centers of San Diego (FHCSD) is looking for Patient Service Representatives for our growing call center. This position is responsible for communicating with patients over the phone while helping them connect to the services they need. While taking a high volume of daily calls our PSRs handle scheduling appointments, pre-registering, services complaints, responding to questions, or directing patients to the appropriate area. This role may also assist the Manager of Call Center with training new staff and mentoring peers.
Responsibilities:
- Answers telephone and assists patients by providing information or directing them to the appropriate area, in a pleasant and professional manner.
- Assists patients in scheduling, rescheduling, or canceling appointments and documenting the reason for the visit.
- Enters patient data into computer system accurately and schedules appointments correctly by following the provided appointment guidelines.
- Reports any unusual circumstances or phone call issues to the Manager of Call Center while following procedures outlined in training guides, memos, and other FHCSD documents.
- Responsible for attending and putting into practice all staff training activities related to appointment scheduling.
- Performs other duties as assigned.
Requirements:
- At least 1 year of call center experience preferred
- 2yrs of customer services experience OR Medical Assistant Certification/Medical Terminology course required.
- High school diploma, GED, or equivalent work experience that provides required skills and abilities needed to perform the duties of this position
- Computer literacy and strong communication skills
- Bilingual preferred
Rewards:
- Job type: Regular Full Time
- $17/HR starting pay with Excellent Benefits
- Retirement Plan with Employer Match
- Paid Time Off, Extended Sick Leave and Paid Holidays
- Medical/Dental/Vision/FSA/Life Insurance
- Employee Discounts and Wellness Programs
To view more detailed information about our benefit programs (including healthcare costs) please follow the below link. All our plans have a flat rate for dependents, regardless of how many you place on the policy.
https://fhcsd.gobenefits.net/benefits-home/resources/your-costs/
FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
COVID-19 considerations:
We follow healthcare industry standards and medical practices.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- call center: 1 year (Preferred)
Language:
- English and Spanish (Required)
Work Location: One location
