What are the responsibilities and job description for the Patient Access - Call Center position at Family HealthCare?
Job Summary
The Medical Patient Access Scheduler will be responsible for answering incoming phone calls and scheduling medical appointments for all Family HealthCare locations. To be successful in this role, the Patient Access Scheduler must be an advocate for both FHC and patients, have excellent customer service skills, patience, cultural sensitivity, and empathy.
Qualifications
- Previous experience in a call center or customer service environment is preferred but not required.
- Basic computer skills and familiarity with MS Office or similar software.
Schedule
Monday-Friday, full time
Location
On site
Our continued success depends on the skills and commitments of our employees. We are an equal opportunity employer and offer competitive salaries and benefits. To protect our patients and staff, Family HealthCare encourages employees to be fully vaccinated for COVID-19 as a condition of employment, subject to accommodation.
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