Intake Coordinator (LSW, LISW, LPC, LPCC, LPCC-S)

Family Solutions is a behavioral healthcare provider that is committed to serving our community with professionals who care for the well-being of the body, mind, and spirit of their clients. At Family Solutions, we provide a wide array of behavioral healthcare of evidence and best practice interventions for children and families. Our agency approach is to focus on the individualized needs of our clients and to promote integrated and holistic care through understanding their life experiences, relationships, community and support system. Our Mental Health Professionals work to empower the client to make positive choices, helping the client meet their own uniquely identified goals. We aim for all interventions we make with an individual or in a family to be meaningful and to promote real growth, change and bring opportunity.

Come join our team in either the Bedford Heights or Columbus offices! We are looking for an Intake Coordinator (LSW, LISW, LPC, LPCC, LPCC-S) in each office. This position has a 20 billable hour requirement per week.

Family Solutions offers a competitive salary, medical, dental, vision, life insurance, short term disability, long term disability, and many more voluntary benefits offered. 

Please review the job description below and apply today!

POSITION SUMMARY:

1. This position is primarily responsible to contact persons referred for services within 24 hours.  
2. Conducts initial intake activities according to FSOH protocol.
3. Conducts a thorough assessment and completes a Diagnostic Assessment report. The assessment must reflect person-centered, culturally sensitive and trauma informed clinical evaluation; relevant current and historical clinical information including lethality and propensity for violence.  The assessment must include an evaluation of the client’s mental status; client’s strengths, needs, abilities, and preferences.  The assessment includes the functioning level including risk and protective factors.  Determines the most appropriate level and intensity of service(s)/treatment that is medically necessary.  Otherwise, the intake Coordinator identifies the need for referral (e.g. SUD treatment), further assessment (e.g. r/o developmental disability accounting for the symptoms) or make a statement that no treatment is clinically recommended. Formulates a diagnostic impression based on DSM-5 diagnostic criteria.
4. Primarily responsible for making initial contact with the school system, primary care physicians, previous mental health providers and other care/service providers.   Gathers other documents including legal such as guardianship and advance directive unless such activities have been delegated to other FSOH service provider to facilitate the intake process and maintain smooth flow of operation.
5. Completes an individualized treatment plan (ITP) as soon as possible but no later than 7 days.   Services “prescribed” must meet the definition of “medically necessary services” based on applicable regulatory guidelines.  
6. All ISPs must be completed with the active participation of the person served.   ISPs are person-centered, strength-based, focused on the defined medical needs and preferences of the person/client.  Treatment planning is conducted in a culturally and trauma-sensitive way.  All activities must be medically permissible according to applicable rules and regulations.    
7. Diagnostic Assessment and Individualized Treatment Plan are completed according to the FSOH protocol.
8. Submits properly completed and signed Diagnostic Assessment report and Individualized Treatment Plan (ITP) for review of the Clinical Supervisor within 24 hours.
9. Primarily responsible for coordinating medically necessary “medication evaluation/management appointments” unless specifically delegated to another FSOH service provider to facilitate and promote coordinated care outside of the FSOH system of care. 
10. Takes lead role in care coordination if within the scope of practice and as privileged by the clinical supervisor.  ISP must be approved by the supervisor prior to care coordination.
11. Submits completed client record to the Administrative Assistant to be scanned into the electronic health record.  Original hard copies are maintained by the Medical Records Department.
12. Maintains a working knowledge of significant developments and trends in the field pertaining to job duties and responsibilities (e.g. assessment tools, evidence-based interviewing techniques, trauma-informed assessment, etc.) 
13. May occasionally provide outpatient therapy, crisis intervention, Community Psychiatric Support Services (CPST), Therapeutic Behavioral Services (TBS), Psychosocial Rehabilitation (PSR) and other services as directed by the Clinical Supervisor.
14. The intake Coordinator will utilize only generally accepted interviewing techniques that are researched/evidence-based or best practice models and permissible under the CMS and other regulatory guidelines.
15. No FSOH provider is privileged/allowed to conduct “investigative assessment” or forensic evaluation.   
16. The intake Coordinator participates in team meetings and FSOH required professional development trainings, completes all documentation requirements according to FSOH standard operating procedures including timelines for completion.  
17. The intake Coordinator works collaboratively with the person’s served primary support system, other care providers and community agencies to facilitate and coordinate treatment goals and objectives.
18.  The Intake Coordinator follows all FSOH policies and procedures and regulatory standards applicable to his/her job duties and responsibilities.
19. Maintains confidentiality of PHI (Protected Health Information) in accordance with all legal mandates and FSOH Policies and Procedures.
20. Conducts oneself in a professional manner.  Practices within the scope of professional licensure and code of ethics.
21. Complies with accreditation/certification standards, and FSO policies & procedures.
22. Maintains 20 billable hours of services per week.
23. Performs other duties as may be assigned.