Store Sales Assoc - FT - 168

Summary: Sells merchandise, insurance and service to individuals in store or showroom, provides customer assistance and service and supports store operations by performing the following duties.

Essential Duties and Responsibilities are as follows, other duties may be assigned:

• Greets customer on sales floor, provides optimum customer service and support, and works to maximize sales transactions of all saleable Company products.

• Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of articles such as quality, utility and applicable warranties.

• Completes all required and appropriate sales transactions and works with other Company departments as necessary to ensure total customer support and satisfaction.

• Maintains assigned sales display areas and merchandise in a clean and orderly condition and preserves the merchandising arrangement set by the Store Manager and Store Decorator.

• Maintains set merchandise inventory levels in assigned display areas and coordinates with Will-Call personnel as necessary to requisition, transfer and place items on display floor.

• Assists Will-Call personnel move merchandise from storage areas to display floors as necessary.

• Wraps or bags merchandise for customers.

• Supports all Loss Prevention measures and works to promote safety and security in the work place.

• Takes inventory of assigned stock on display floor.

• Uses STORIS database and software to process sales orders, set delivery schedules and research availability of merchandise.

• Supports Store Management as requested

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma and 2-4 years sales experience in a related field or a proven track record of successful sales performance in a non-retail sales environment.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual Spanish and English preferred.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Inventory software and order processing systems.

Other Skills and Abilities: Ability to speak fluent Spanish and English. Experience in retail and knowledge in furniture, electronics and appliances preferred.

Other Qualifications: Must be able to work weekends and holidays.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand, walk, use hands to finger coordination, handle and/or feel objects and talk and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee will be required to occasionally move and or lift product of 75 pounds or less.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.