Director of IT Operations

Fanatics is the ultimate one-stop sports fan destination that ignites and harnesses the passion of fans and maximizes the presence and reach for preeminent sports partners globally. Leveraging long-standing, often exclusive relationships with more than 900 sports properties, a database of more than 90 million consumers worldwide and a trusted brand name, Fanatics is furthering its innovation across the sports landscape by building the leading global digital sports platform, complete with offerings including e-commerce and licensed merchandise, physical and digital trading cards and collectibles, and online sports betting and iGaming.

The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Fanatics Collectibles, a transformative company that is building a new model for the hobby and giving collectors an end-to-end physical and digital collectibles experience; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform.

As a market leader with more than 10,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support.  We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.   

The Director of IT Operations is responsible for daily Global Operations of IT teams supporting client hardware, software and services as well as Corporate Helpdesk functions. The candidate will have direct oversight and responsibilities in supporting new branch offices and or expansions, employee on-boarding, end-point device management and all video conferencing needs including department and global townhalls. Key objectives for this role will be to identify opportunities in streamlining operational functions, policies and procedure & to automate repeatable process to drive improved SLA and scale for Fanatics Commerce.

A successful Director of IT operations should be an effective leader who can motivate and manage teams to achieve measurable business goals and possess strong communication, collaboration and problem-solving skills.

Responsibilities for IT Director:

Oversee daily IT operations and supervise systems and IT staff.

Provide measurable KPI’s to standardize processes globally and drive fungibility for remote support across geographic areas.

Responsible for establishing a global operations strategy including on-boarding, asset management, endpoint security, helpdesk support and automation opportunities.

Develop, manage, and track the IT department's annual budget.

Consult senior-level stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology including network connectivity, security and compliance.

Create processes and standards for selection, implementation, and support of systems.

Lead and manage successful implementations of IT-based, cross-functional projects, providing clarity for success measures, milestones, and transparent progress reporting, identifying, and elevating risks, resolving roadblocks with a bias for what is best for the business, and fostering joint accountability with business partners for successful outcomes.

Qualifications:

5-7 years’ experience working with IT operations and business processes.

Strong analytical and interpersonal skills.

Excellent knowledge and understanding of computer systems, security, network, and systems administration.

Exceptional communication skills both written and verbal.

Rigorous attention to detail and highly organized, but able to operate with ease at all levels.

Global call center or service desk function preferred.

A strong business acumen and ability to maintain budgetary control.

Proven and demonstrated leadership, communication, organization, and effective management of technology projects.

Strategic thinker with proven ability to operationalize the strategy. Strong problem-solving skills.

Things We Care About

·         Your career growth, your ideas, your work-life balance, and your well-being.

·         Diversity and Inclusion

·         Our Company Culture and Values

·         Providing outstanding Company Perks and Benefits

Company Overview

Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.

The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.

As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support.  We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

www.fanaticsinc.com

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants.  Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address.  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

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