Retail General Manager - OU Sooners

Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. 

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

The General Manager will take primary responsibility of strategically planning operational excellence, promotions, special events, fan engagement, building strong teams and profitability of their assigned retail location(s) while providing coaching and performance management for all employees. 

The General Manager will report to the District Manager and/or Regional Director and work a rotating, full-time schedule including days, nights, weekends, extended hours on game days and during events.

• Drive operational excellence by creating strategic plans and initiating actions that support company objectives 
• Drive the implementation of all Company initiatives through clearly communicated objectives and team priorities
• Present the store strategy to Retail Leadership, Corporate Business Partners, and Team Partners to inform and educate them on the business, operational efficiencies, product sell through and customer feedback 
• Act as liaison for Team Partner and funnel requests to Fanatics Business Partners as necessary 
• Analyze metrics, daily operations, and P&L to identify opportunities and create initiatives in partnership with the store leadership team to drive operational excellence 
• Quickly adapt and deliver in a fast-paced, high growth environment while leading change 
• Demonstrate and maintain the highest levels of fan experience 
• Incorporating Fanatics values when planning daily operational excellence for the Team 
• Recruit and build a strong team while driving a culture of high performance and engagement that translates into a best in class fan experience
• Assess internal talent and recommend a succession plan for employees to Human Resources, District manager and/or Regional Director  
• Delegate ‘Manager on Duty’ responsibilities when appropriate 
• Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve goals

• Bachelor’s degree or equivalent work experience preferred, not required 
• Minimum five years retail management experience, preferably flagship store/high profile
• Must possess effective communication and problem-solving skills, collaborative with strong influencing and interpersonal skills
• Highest level of integrity and ethics, both professional and personal
• Experience managing a team of both exempt and non-exempt employees strongly preferred 
• Demonstrated proficiency in the Microsoft Office Suite and retail point of sales systems

• Proven ability to identify business trends and collaborate with cross functional partners to develop appropriate plans to drive results
• Proficiency in understanding the fan base to ensure actions taken are in support of maximizing market trends and needs 
• Strong experience with retail finance, including P&L management
• Strong written and verbal communication skills
• Proven ability to lead operational excellence 
• Ability to work independently while still adhering to company/departmental standards 
• Demonstrated ability to provide clear direction to achieve goals and assign tasks to all employees while offering support and follow up as necessary 
• Experience managing employee relations in partnership with human resources to comply with company policies, state and/or local laws and union activity if applicable 
• Demonstrate ability to create an inclusive environment that fosters development of others; supports constructive conflict resolution

• Regularly required to sit stand, reach, bend and move about the facility as needed
• Must be able to lift and carry up to 30 lbs.
• Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants.  Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address.  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA