What are the responsibilities and job description for the Customer Care Specialist in Hampton, VA! position at FANEUIL, INC?
Faneuil is hiring Customer Care Specialists in the Hampton, VA area! Customer Care Specialists assist members with routine service inquires including selecting a primary care physician, member benefit education, member identification cards, transportation arrangements, issues with provider accessibility, eligibility inquires, resolving member complaints, identifying, and filing member grievances. Specialists provide quality service by immediately responding to the member and/or providers requests and complaints, and appropriately routing issues to the correct department for timely resolution.
This position is onsite in Hampton, VA, with potential to work from home after training, based on business needs and at the discretion of management.
- High School Diploma or equivalent
- Strong computer skill proficiency with experience working in Windows 8-10
- Strong written and communication skills & professional phone etiquette
- Adaptable to a constantly changing fast paced environment
- Strong multi-tasking skills, critical thinking, active listening and problem-solving skills
Position: Customer Care Specialist
Training Location: Onsite Training at 4410 E Claiborne Square in Hampton, VA
Training Schedule: 8:00am-4:30pm ET, Monday-Friday for 3 weeks
Production Location: Onsite or Remote/Work at Home, based on availability
Production Schedule: Full-time, 40 hours per week - shifts between 7:00am-7:00pm ET, Monday-Friday
Rate of pay: $12/hour for training and production
Computer Equipment: Provided by Faneuil