Customer Service Representative
Job Posting for Customer Service Representative at Farm Bureau Insurance
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring customer satisfaction.
Responsibilities:
- Communicate effectively with customers via phone, email, and chat to address their needs and provide assistance
- Provide excellent phone etiquette and professional customer service at all times
- Handle customer complaints or concerns with empathy and professionalism
- Perform data entry accurately and efficiently to update customer information in the system
- Collaborate with other team members to resolve complex customer issues
- Make outbound calls to follow up on customer inquiries or sales leads
Qualifications:
- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills.
- Strong sales skills with the ability to upsell products or services
- Proficient in data entry and computer systems
- Strong problem-solving skills with the ability to think quickly on your feet
- Ability to work well in a team environment and collaborate effectively with colleagues
Please note that all positions at our company are paid positions. We offer competitive compensation, benefits, and opportunities for career growth. If you are a motivated individual with a passion for delivering outstanding customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
- Referral program
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Commute:
- Johnson City, TN 37601 (Required)
Work Location: In person
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Job openings at Farm Bureau Insurance
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