Customer Service Representative
Job Posting for Customer Service Representative at Farm Bureau Insurance
Job Summary:
We are seeking a skilled and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, handling inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities:
- Answer incoming customer calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Assist customers with service-related issues
- Utilize phone etiquette skills to effectively communicate with customers and provide excellent customer service
- Conduct outbound calls to follow up with customers or provide updates as needed
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to maximize sales opportunities
- Maintain customer records and update information in the database
- Collaborate with other team members to ensure customer satisfaction
Skills:
- Excellent communication skills, both verbal and written, in English
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- proficiency is highly desirable
- Experience in sales or upselling is preferred
- Strong problem-solving skills and the ability to handle difficult situations with professionalism
- Exceptional customer service skills with a focus on building positive relationships
This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service. If you have the skills and experience required for this role, we would love to hear from you. Apply today!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Commute:
- Spring Hill, TN 37174 (Preferred)
Work Location: In person
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