Loan Operations Associate/Specialist

Position Summary:
Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

The Loan Operations Associate/Specialist serves in an operational capacity to support efficient functioning and monitoring of Farm Credit East’s internal operations (loan accounting, monetary movement, etc.) while providing outstanding customer service and advancing strategic initiatives. Strong customer service and communication skills are key; this role provides support in- person and over the phone to Farm Credit East customers and internal employees. This role is mindful of all phases of the loan delivery process and takes responsibility for meeting the needs of both internal and external customers.

The value drivers for this role are as follows:
Provide organization- wide internal and external customer support for operational processes
Fuels organizational synergy through consistent processes and effective communication with team members

We offer generous benefits including: a 6% 401K match plus an additional defined contribution retirement plan, medical, dental, HSA, paid annual holiday and sick leave, FSA, life insurance, and a bonus incentive program. Farm Credit East provides all team members with the training and resources needed to be successful in their careers. Technical training, soft skill training, and ongoing professional development provided by Farm Credit East will help you be poised for continued career growth within our organization. We use state of the art technology for customer relations (Salesforce), internal communication (Microsoft TEAMS) and delivery of services.

Come join a collaborative, customer-focused team at Farm Credit East!

Duties and Responsibilities:
Accounting and Reporting
Maintains accurate General Ledger (GL) accounts and provide reports within timeframes established in ACA operational procedures
Reviews accounting system reports to ensure exceptions are identified and corrected. Corrects accounting system rejects within 2 days. Follows up on recently processed loan actions to correct loan rejects and ensure billing is scheduled according to the approval and note
Process monetary transactions, including loan disbursements, wires, ACHs, and customer payments including proper documentation
Effectively monitor the operations dashboard for monetary and document requests (i.e. EFTs)

Subject Matter Expert
Provide exceptional service and expertise in your designated area(s); this may include (but is not limited to): General Ledger post-close reporting, Insurance, UCC renewals, Credit Life Insurance, Processing paid out loans, Modifications, FSA semi-annual status reports, Processing financial services payments, Protective advances

Customer Centricity
Communicates effectively with customers and FCE staff; documents customer interactions in AgWorx (our CRM)
Always maintains a positive and professional attitude

Job Qualifications and Requirements:
Associate's or Bachelor's degree in Accounting, Agriculture, Agri-Business, Economics, Finance, Business or related field. Or an equivalent combination of education and experience to perform the essential functions of the job.
This position is primarily conducted out of a physical Farm Credit East office location in order to effectively serve local customers. Farm Credit East requires new employees to work at their assigned office location for the first 6 months of their employment. After 6 months of acceptable performance, the employee is eligible for a hybrid working structure of 4 days in-office and 1 day working from home each week.
Salary range: $48,000-$56,000 commensurate with experience

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act (“ADA”), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail FarmCreditCareers@farmcrediteast.com .