What are the responsibilities and job description for the Front of House Manager position at Farm.One?
Farm.One's front of house space is multi-use, serving as a light café / showroom during the day and a relaxing bar and event space during the evening. We run a completely non-alcoholic bar program.
The Front of House Manager ensures every visitor gets an amazing experience when they visit our space, whether that be during the day for browsing, attending a scheduled event or tour, or relaxing in the evening with a non-alcoholic drink.
The FOH manager is responsible for ensuring that our service area supports delightful experiences - everything is fully prepared and stocked, the space is spotless and clean, and that service runs smoothly throughout the day and evening. The FOH manager is the the senior customer-facing staff member onsite, and works with their small team to make every customer interaction delightful. Continual staff training, motivation and teamwork is key.
Key responsibilities
- Create a memorable, compelling and comfortable in-person guest experience at Farm.One
- Ensure customer-facing spaces look, feel and sound great and work smoothly throughout the day
- Give every Member a unique experience - get to know them and make them feel especially welcome
- Continually improve our space and our service processes
- Ensure member pickups and drop-offs run smoothly
- Manage all onsite payments (mostly cashless)
- FOH staff scheduling
- Location opening and closing procedures
- Collaborate with the Events and Program Manager and our Member Concierge to continually improve the function of the space
The hours for this role will vary. Farm.One is not a late-night venue and most events will end around 10-11PM.
- 5 years in a front of house position, with at least two years of management experience
- Experience in fine dining and/or managing a full cocktail program is a plus
- Experience with non-alcoholic / zero ABV beverage programs is a plus
- Positive references and a track record of creating amazing customer experiences
- Must love plants, great food, and most importantly, people!
- Health Insurance, including Dental and Vision Insurance
- Life Insurance
- Paid Time Off (Vacation, Sick and Public Holidays)
- Farm.One greens to take home