IT Retail Analyst

The IT Retail Solutions Analyst will be responsible for the day-to-day business operations and will be in the focal point of contact to support store applications and solutions as well as support projects roll-outs and continuous improvements initiatives.

Front Office Applications

• To be the solution owner of the Retail Applications landscape in stores, understanding technical and functional setup and use cases by the end user

• To oversee all daily activities, including projects and daily support requests

• To coordinate global and local initiatives: Apps configuration and deployment, New front solutions updates and launches, POS maintenance and upgrades…
• To collaborate with internal BO (Business Operations) teams if need be
• To communicate effectively on projects and initiatives status with all parties involved/impacted
• To report to management in an effective way about overall operations/projects status where the team is participating in
• To liaise with Maison Central to exchange on best practices, upcoming projects, and operations attention points
• To help configuring, testing Retail solutions prior to store openings and project launches to ensure seamless operations fpr the users
• To ensure LVMH and Maisons standards are applied and followed in FG Maison’s
• To work in synergy with the Business Team, IT & Security and Support team to ensure seamless operations and processes within the IS&T team
• To think ‘big picture’ and offer solutions of synergies and mutualization of processes and systems to the Maison’s IS&T Central teams

Support

• To cultivate and maintain relationship with local support partners to ensure FCR rate improvement
• To identify areas of improvements, support operations and develop them in partnership with the support teams (external and internal)
• To support business teams for FO Applications fixes, improvements, and deployments (needs gathering and communication to the Central IT, management of planning and expectations and roll out support)
• To provide L2 and L3 support for FO Applications inquiries et more specifically Cegid solutions
• To collaborate with outsource application L2 support teams on support tickets and shift left (knowledge transfer and training)
• To identify areas of improvements in support processes with the Central IT team to lower incidents numbers and time to resolutions
• To able to effectively communicate with business on urgent topics affecting day-to-day business operations
• To be main POC of weekly/biweekly business support meetings

Procurement and Budgeting

• To work closely with infrastructure team for mobility devices, stores, and HQ IT equipment’s procurement (Laptop, computers, phones, scanners, screens…)
• To monitor Retail Applications projects budgets within the scope of work and ensure compliance with budget limits
• To identify and lead cost efficiency initiatives if need be

PRINCIPAL SKILLS REQUIRED FOR THE POSITION

• Strong and effective interpersonal communication skills essential
• Experience and relevant qualifications in IS&T area
• Autonomy with good reporting skills
• Focused on objectives and mid-long-term results
• Able to work in a fast-paced demanding environment
• A flexible, intuitive, and proactive approach

Technical Experience and Systems

• Business software: POS CEGID/CBR, ServiceNow, Atlassian Suite, Kronos, ShopperTrack, Yoobic, Adyen, D365, MusicWorks…
• Collaboration: Microsoft Office 365, Zoom, Webex, TeamViewer, ITSM
• Private Cloud: IaaS, PaaS / Public Cloud providers: Azure, AWS, Google Cloud
• Active Directory Architecture
• Windows Server 2003, 2008, 2012, 2016
• Microsoft Windows 7 and higher; Apple iOS (iPhone/iPad)
• AirWatch MDM
• Citrix Portfolio incl. Netscaler, Receiver, Xenapp 5, 6, 6.5

Employee benefits:

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform essential job functions.

The compensation for this position ranges from $80,000-90,000 per year. The rate of pay offered will be dependent upon candidate’s relevant skills and experience.