Luxury Retail Store Manager in Beverly Hills

FASHIONPHILE is the leading and most trusted source in the secondary market for luxury handbags and accessories. The name has become synonymous with trust, competitive value, and unparalleled customer service. We have a mission of making the world's most coveted brands more accessible by breaking down the walls of traditional luxury.

We are seeking an organized and hands-on leader to join our team as a STUDIO MANAGER at our Fashionphile Studio in BEVERLY HILLS, CA! We are seeking a leader who has prior experience in retail fashion and/or luxury goods and brands. Prior experience in luxury re-commerce is preferred, but not required.

WHAT YOU'LL DO:

• Create a positive environment of accountability at every level, setting the pace by showing strong follow-through and constant coaching of all Studio personnel
• Promotes, as the leader, through the highest professional standard of conduct by always acting in the best interest of Fashionphile and fellow employees
• Maintain an efficient and highly functional studio and office, ensuring that the team is meeting a high standard of client service
• Communicate the highest of expectations and constantly elevating the productivity of the studio
• Consistently seek ways to improve the client experience by designing and implementing efficiency improvement initiatives
• Utilize internal Calendar to schedule buying and selling appointments to maximize Studio productivity and flow
• Gain proficiency in internal system in order to assist clients with sales, returns, orders and other transactions via phone, email or in person
• Stay up-to-date on Fashionphile services, policies and procedures and communicate any updates to the Studio team
• Immediate and open communication to resolve all client concerns, complaints and inquiries within a timely manner
• Complete all required Fashionphile training sessions, both on-line and in person relating to the functions of Procurement Specialist
• Create quotes for Studio clients using employee’s experience, training manuals and provided guides to identify the brand, style, and store price and create appropriate consignment and/or buyout offers that adhere to current buying strategies.
• When not in Studio appointment, assist with online quote requests.
• Communicate effectively any announcements, updates, guidance to Studio team as relayed by leadership
• Ensure there is proper staffing for Studio needs at all times
• Greet, check-in Studio clients and offer refreshments
• Verify and update clients account information
• Maintain showroom back stock areas and supplies
• Support Showroom/Studio Regional Manager in all areas, as needed
• Participate in cross-training and be flexible to perform varying roles whenever necessary

WHAT WE”RE LOOKING FOR:

• Experience managing people in a retail & service environment
• Proven track record of recruiting high performing and accountable teams
• True passion for helping people & creating a positive client experience
• Knowledge of high-end luxury products and accessories
• Strong organization skills, with focus on execution, problem solving and improving processes.
• Confident & professional verbal & written communications
• Ability to thrive and manage in a challenging, fast-paced environment.
• Extreme attention to detail with the ability to multitask
• Motivated self-starter with a high efficiency work style
• Critical thinking & adaptability in a dynamic retail environment.
• Exceptional time management skills and accountability
• Team player with an ability to work collaboratively.

WHAT YOU'LL GET:

• On-the-job training
• Employer paid health-care coverage for employee
• HSA and FSA options
• Employee Discount
• Dental and vision coverage
• Long Term Disability Insurance
• Free Life Insurance and AD&D Commuter Benefits Plan
• Paid vacation and sick time
• 401(k) plan with generous match