Account Manager - AM (Remote)

Account Manager – AM (Remote)

Fast Lane Consulting and Education Services, Inc. is a leading Global IT Training Company with its North America headquarters located in Morrisville, North Carolina. Fast Lane offers a broad array of hands-on vendor-authorized IT training classes including Cisco Systems, NetApp, VMware, Microsoft, and others.

Fast Lane is continuously looking for qualified Account Managers who have 3-5 years of previous experience in a business-to-business sales role.  This Account Manager role will have 200 named in a US region.  An Account Manager will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. This person must be comfortable making dozens of calls per day, working with channel partners and Vendor reps, generating interest, assessing customer needs, qualifying prospects and closing sales.  In addition, the Account Manager will be identifying opportunities and working with BDMs in more strategic areas within an organization that map to our core vendors and strategy.  Compensation will include a competitive base salary, commissions and possible other bonus opportunities.

Specific responsibilities include:

• Named account planning and strategizing
• Researching accounts, identifying key players and generating interest
• Achieving daily call plans
• Prospecting and closing training business within assigned opportunities
• Identifying and understanding customer needs and interests then effectively communicate benefits and opportunities of training with Fast Lane.
• Answering incoming customer inquiries via phone, e-mail or chat
• Following up with existing customers after classes
• Managing call campaigns on specific marketing promotions and initiatives within assigned territory(ies)
• Establishing relationship with vendor partners and associated channel to help identify and support key customers
• Staying current on the competitive landscape
• Effectively utilizing Fast Lane’s CRM to track pipeline and develop rich customer database
• Partnering with Vendor Partner Account teams
• Creating Account Plans for named accounts.
• Forecasting and pipeline management

Product Knowledge

• Complete understanding of value propositions for different vendor offerings
• Understands certification and certificate tracks
• Continuously updates knowledge and keeps up with updates and product changes

Quality Course Delivery

• Follow up on all students who attended open enrollment programs
• Review and follow up on class evaluations
• Speak with product managers and operations about delivery issues
• Complete full circle follow up on customer satisfaction issues and resolution

Customer conversation and follow up

• Follow up on inbound web questions from customers
• Follow up on online web registrations
• Find answers to customer questions so you can correctly answer
• Partner with Vendor Partner Account teams to further relationships in accounts
• Reach out to past individual customers to offer follow on services
• Handle class cancellation calls
• Maintain history of customer conversations in CRM
• Maintain vendor interest and correct contact information of customer in CRM
• Generate leads by calling prospect lists provided by Manger
• Contact customers for follow up regarding payment

The successful candidate will have the following characteristics:

• 3-5 year successful track record in B2B sales role
• Ability to ask circumstance, challenge and closing qualifying questions
• Skill using business tools including Internet, MS Windows, Excel, Word and Outlook
• Can do, people orientated positive attitude is essential
• Strong organizational, verbal, and written skills
• Skills using productivity and collaboration tools including:
  • World Wide Web (research accounts)
  • Windows 10 Operating System
  • Microsoft Excel, Word and Outlook
  • Microsoft Teams
  • Zoom Info
  • LinkedIn
• Ability to multi-task, priorities, and manage time effectively
• Experience with communication over the phone and handling 40 calls per day
• Strong listening and presentation skills
• Forecasting and Pipeline management skills with a deep understanding of their business.
• Ability to uncover and use internal resources for service and consulting opportunities
• Independent, self-motivated worker requiring little supervision
• Ability to handle multiple clients simultaneously in a fast-paced environment

Fast Lane Benefits:

We offer a competitive benefits package to include Medical, Dental, Vision, Life, AD&D, STD, LTD, 401(k), work/life balance, work from home, casual attire.