What are the responsibilities and job description for the Help desk position at Fastenal?
OVERVIEW :
Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks, and / or resolving discrepancies.
Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees.
We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. This is an entry-level position based out of our distribution center located at 9911 Woodend Rd, Edwardsville, KS 66111.
This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
RESPONSIBILITIES :
The duties and responsibilities of this position include, but are not limited to :
o Operating computer programs, RF scanners, and printers to label product
o Assisting branches with product related questions or issues by phone, email or online support
o Performing quality checks verifying product descriptions and quantities match
o Locating orders in the warehouse
o Learning and understanding various department functions
o Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures
o Retrieving product for walk in customers at our distribution center
o Maintaining the cleanliness and organization of work area
o Complying with health, safety and sustainability rules and expectations
o Participating in activities and programs that help the company achieve health, safety and sustainability objectives
o Learning, passing, and practicing various environmental health and safety trainings
REQUIRED POSITION QUALIFICATIONS :
The following skills and qualifications are required for this position :
o Proficient written and oral communication skills
o Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy
o Proficient using Microsoft Office Suite
o Highly motivated, self directed and customer service oriented
o Demonstrate strong math aptitude, attention to detail and sense of urgency
o Exhibit strong problem solving, deductive reasoning and decision making skills
o Learn and perform multiple tasks in a fast paced environment
o Work independently as well as in a team environment
o Willingness to work a flexible schedule / extra time as needed
o Demonstrate our core values of ambition, innovation, integrity and teamwork
o Lift, slide and lower packages that typically weigh 25-50lbs and may weigh up to 100lbs
o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
Last updated : 2024-07-02
