Assistant Manager

POSITION SUMMARY: Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures.

KEY RESPONSIBILITIES:

• Train, coach, and develop crew members and team leaders
• Delegate tasks to team and provide follow-up
• Hold team accountable for their performance; provide coaching and counseling as needed
• Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Contribute to the hiring of crew members
• Ensure team provides fast, friendly, and accurate service
• Contribute to crew members and team leaders performance reviews
• Effectively handle customer issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, restaurant cleanliness, maintenance and security standards are met
• Assist with increasing comparable sales and deliver budgeted sales each period
• Control cost of goods, variances and inventories within the restaurant
• Staff and schedule appropriately to control labor costs
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place

QUALIFICATIONS/SKILLS:

• Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as needed
• Excellent communication skills to connect effectively with customers and co-workers
• Possess the ethics and positive attitude that support our values and culture
• Ability to manage a fast-paced, high-volume, clean, customer-focused store
• Ability to use a PC
• Ability to understand financial reports
• Strong time-management skills; ability to multi-task, prioritize, and organize
• Excellent leadership and organizational skills with attention to detail
• Proven track record of exceptional customer service

EDUCATION AND/OR EXPERIENCE:

• Must be at least 18 years of age
• Minimum 1 year of customer service experience

ESSENTIAL PHYSICAL FUNCTIONS

• Must have the ability/stamina to work a minimum of (30) hours a week.
• Ability to stand/walk for 4-8 hours per day.
• Must be able to lift and carry up to 25 lbs.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
• Must be able to work in both warm and cool environments, indoors and outdoors.
• Must be able to tolerate higher levels of noise from music and customer traffic.
• Work environment: exposure to food, liquor, mixing devices, drink machines, water, sanitizers, cleaning products, knives, other sharp objects, and slippery floors