Manager - Hourly

POSITION SUMMARY: Set and achieve the highest standard in all areas of store management including the employee experience, the customer experience, and financial results. The General Manager will oversee training and development of store employees and effectively address the needs of the customer, the assistant manager, and other employees. He/she assumes complete responsibility for the store and ensures all employees are performing their job responsibilities and are meeting company expectations.

KEY RESPONSIBILITIES:

• Identify, interview, and hire great crew members that represent our core values and culture
• Properly train and develop crew and hourly managers
• Foster an environment of teamwork
• Delegate tasks to team and provide follow-up/feedback
• Hold team accountable for their performance; provide coaching and counseling as needed
• Provide effective and open communication on goals during team meetings; recognize positive contributions
• Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Administer payroll procedures and ensure employees are paid accurately and on a timely basis
• Ensure team provides fast, friendly, and accurate service
• Effectively handle customer issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance, and security standards are met
• Increase comparable sales and deliver budgeted sales each period
• Control cost of goods, variances, and inventories within the store
• Prepare profit and loss statements
• Create employee schedules that maintain financial responsibility and ensure an exceptional customer experience
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place

• Able to work flexible hours as necessary to manage and operate the store effectively, including weekends and closing shifts as needed
• Excellent communication skills to connect effectively with customers and co-workers
• Possess the ethics and positive attitude that support our values and culture
• Ability to manage a fast-paced, high-volume, clean, customer-focused store
• Ability to use a PC
• Ability to understand financial reports
• Strong time-management skills and ability to multi-task, prioritize, and organize
• Excellent leadership and organizational skills with attention to detail
• Proven track record of exceptional customer service

EDUCATION AND/OR EXPERIENCE:

• Must be at least 18 years of age
• Minimum of 3 years customer service experience
• Minimum 1 year of store management experience

ESSENTIAL PHYSICAL FUNCTIONS

• Must have the ability/stamina to work a minimum of (40) hours a week
• Ability to stand/walk for 4-8 hours per day
• Must be able to lift and carry up to 25 lbs.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
• Must be able to work in both warm and cool environments, indoors and outdoors
• Must be able to tolerate higher levels of noise from music and customer traffic
• Work environment: exposure to food, liquor, mixing devices, drink machines, water, sanitizers, cleaning products, knives, other sharp objects, and slippery floors