Shelter Case Manager

Re-Housing Case Manger

Services Department
Northern Region or Central/South Region

Mission Statement:

Father Bill’s & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill’s & MainSpring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals. Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.

We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our mission.

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Position Summary: *

The Re-Housing Case Manager is a full-time position responsible for locating and securing housing opportunities for FBMS guests in our emergency shelter and outreach programs. This position supports the guests in emergency shelter with creating an exit strategy and has two goals as a priority focus: diverting people from entering shelter, and rapidly re-housing those that do access shelter. This position will be part of a larger Services Team, focusing on assessment and planning. The Re-Housing Case Manager will collaborate with peers to work with the chronic population to achieve housing. This position requires 2-4 years of relevant experience and/or social work or a bachelor’s degree in social work or related field. Typical schedule is Monday-Friday 10am-6pm, but hours can be flexible based on job and staff needs. CPR certification is required and provided by FBMS. AED and First Aid may also be required and will be provided by FBMS.

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Essential Responsibilities: *

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Advocate on behalf of program guests in order to help them move forward out of homelessness.

• Work as part of the team with support staff and guests to assess and redirect as many people as appropriate to alternative options rather than shelter (diversion) and to develop effective exit plans for guests residing in shelter.
• Help guests apply and complete applications for mainstream benefits.
• Enroll eligible guests in any case management reimbursement program.
• Complete intake and assessment in order to identify guests’ strengths, needs, barriers, and goals in order to achieve shelter diversion or rapid and appropriate shelter exit.
• Participate in the creation and/or implementation of program service plans
• Develop and maintain positive working relationships with local landlords, property managers, housing authorities, social service organizations, state agencies, and internal partners.
• Transport and accompany referred guests to apartment viewings and other appointments as appropriate.
• Develop an understanding of available housing programs including Rapid Re-Housing assistance and/or other subsidized housing programs.
• Maintain an updated list of landlord contacts and share resources and housing leads with other housing workers.
• Work with outside providers to educate community about shelter services and appropriate/inappropriate referrals and to encourage phone referrals and scheduling of intake appointments.
• Collaborate with Support staff to mutually inform teams on current participant issues and needs.
• Work closely with FBMS housing case managers to foster a smooth transition for guests moving out of shelter and into FBMS permanent housing.
• Collect and maintain data-based statistical information; Maintain accurate case records and submit written service outcome reports as needed.
• Provide support, crisis intervention, mediation and service coordination.
• Demonstrate a high degree of confidentiality pertaining to case records and information.
• Ability to be a strong self-starter with a creative mindset towards locating and securing housing opportunities for guests often within a short window of identified time
• Attend and participate in staff meetings and trainings as required.

Job Type: Full-time

Salary : $36,200 - $45,900