Housekeeping Houseperson

• Assist with pulling soiled linen and trash from guest rooms when needed 

• Deliver soiled linen to laundry room and return clean linen to housekeeping carts and linen/storage rooms, if needed  

• Remove trash from housekeeping carts and common areas and deliver to designated trash location, if needed  

• Stock and maintain housekeeping carts and linen/storage rooms 

• Ability to perform general cleaning tasks such as but not limited to, sanitizing, refilling, mopping, vacuuming, wiping, dusting, tidying, cleaning glass, spraying, pushing, vacuuming, stocking, placing, folding 

• Participate in cleaning hallways, elevators, common areas, public and associate restrooms, locker areas, break areas, offices, meeting room spaces, entryways and stairwells as needed; as well as other locations within and around the hotel and outlets as assigned (may require one or a combination of all listed physical requirements)  

• Properly use chemicals, cleaners and cleaning equipment  

• Participate in deep cleaning and carpet cleaning  

• Assist in receiving, opening and storing supplies  

• Assist in other housekeeping or maintenance responsibilities, if needed 

• Assist with laundry processing as needed 

Guest Relations and Teamwork Skills: 

• Take every opportunity to impress the guest 

• Smile, have eye contact and greet guests immediately upon each encounter 

• Wear uniform and brand pin with pride 

• Be groomed according to company standards (Personal Appearance Policy) 

• Properly handle special requests 

• Anticipate and exceed guest expectations 

• Ability to participate as a part of a team 

• Follow correct procedures for entering a guest room, restroom or other private space 

• Keep voices and other noise low on guest floors, especially in the morning or late evening 

• Keep language professional and appropriate in the work place 

• Properly notify supervisor and resolve guest requests 

• Deliver cribs, roll-away beds and other requests to guest rooms 

• Be an enthusiastic, helpful and positive member of the team 

• Be professional, responsible and mature in conduct and behavior 

• Be friendly with all co-workers and supervisors 

• Communicate pertinent information to supervisor(s) and Human Resources to ensure a workplace that follows company policies   

• Openly accept critical/developmental feedback 

• Report to work on time 

• Give adequate notice (per Attendance Policy) if going to miss work 

• Adhere to all work rules, procedures and policies established by the company 

• Work flexible schedule to include weekends, holidays, and potentially varying shifts or days 

• Project a favorable image of the property to the public at all times 

• Be careful with hotel property, including hallways walls, equipment and chemicals 

• Attend required meetings and trainings 

• Ability to work productively and responsibly under limited supervision 

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel: 

• Additional duties as necessary and assigned 

Safety and Security Skills: 

• Handle, account for and return keys and communication devices properly 

• Be knowledgeable about properly using chemicals and handle chemicals accordingly 

• Be knowledgeable of policies regarding emergency procedures, safety, lost and found items and security concerns 

• Be knowledgeable of biohazard policies and following biohazard safety procedures 

• Be knowledgeable about harassment in the workplace and appropriate reporting steps 

• Minimizes safety hazards by following all safety rules and procedures  

• Be knowledgeable of human trafficking signs and report suspicions to a supervisor immediately   

• Respect guest privacy in accordance with safety procedures 

Physical Requirements 

• Must be able to communicate in and understand the primary language(s) used in the workplace 

• Requires good communication skills, both verbal and written 

• Ability to move for extended periods of time 

• Ability to perform repetitive tasks 

• Ability to but not limited to the following: squat, reach, lift, grasp, carry, operate, kneel, bend, walk, and climb. 

• Ability to carry, lift, move up to 50 lbs.  

• Ability to push/pull up to 100 lbs. occasionally   

• Knowledge of operations, its services and facilities 

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception 

• Must be able to exert well-paced ability in limited space. 

• Must be able to exert well-paced ability to reach different areas of the hotel on a timely basis. 

Knowledge Requirements 

• Prior experience strongly preferred 

• Must have strong customer service orientation 

• Must have strong team orientation 

This job description is not an exclusive or exhaustive list of all job functions and physical requirements that an associated in this position may be asked to perform from time to time.