Fathom is one of the largest digital manufacturing platforms offering on-demand manufacturing in North America. With more than 90 large-platform industrial-grade 3D printing machines and a national footprint with more than 450,000 square feet of manufacturing capacity across 12 facilities, Fathom seamlessly blends in-house capabilities across plastic and metal additive technologies, CNC machining, injection molding & tooling, urethane casting, sheet metal fabrication, and design and engineering.
With over 50 years of industry experience, Fathom is at the forefront of the Industry 4.0 digital manufacturing revolution serving clients in the technology, defense, aerospace, medical, automotive and IOT sectors. Fathom’s extensive certifications include ISO 9001:2015, ISO 9001:2015 Design, ISO 13485:2016, AS9100:2016, NIST 800-171 and ITAR.
Position Summary
This position is responsible for managing Fathom consolidated billing, cash applications, and collections, and will be measured by timeliness and accuracy of invoices and customer past due balance metrics. Also, this role will assist Fathom in the conversion to a new ERP system and implementing process improvements to ensure standardization of all functions and further efficiencies.
Key Responsibilities
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Oversee the customer credit function, including approving new or changes to credit limits and reviewing customer activity vs. credit limits
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Manage the company’s billing process for all locations, including ensuring purchase orders (PO’s) or contacts are completed and received for all orders, ensuring accurate detail and support on all invoices, issuing credits for rejected orders or other reasons, and reporting / reconciling for the monthly ledger
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Develop an improved process for credit card orders, which may or may not have a PO, to obtain proper customer acceptance
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Manage the company’s accounts receivable and collection process, including application of cash payments to customer accounts, follow-up on aged invoices, determination of write-off, and preparation of quarterly allowance for doubtful accounts reserve
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Oversee implementation of a centralized customer on-boarding process, insuring all required support and detail is received prior to full set-up in the ERP system
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Assist with the Infor Syteline ERP implementation as it relates to billing, cash receipt application, and collections. Ensure system features are optimized for efficient entry, transactions, and reporting
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Create policies and procedures to standardize all responsible areas and provide guidance to direct reports to automate processes and create system efficiencies
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Perform special projects and ad-hoc financial reporting as required
Supervisory Responsibility
This position has between five and seven direct reports, including billing specialists and accounts receivable / collections specialists.
Preferred/Required Education and Experience
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Bachelor or graduate degree in Accounting or Finance
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6 years of shared services experience with a track record of performance
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2 years of supervision experience
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Manufacturing Industry experience
Required Skills/Abilities
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Excellent process improvement experience with a proven record of cost savings and efficiency
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Excellent verbal and written communication skills
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Demonstrated project management skills
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Maintain flexibility in a fast-paced environment, and continuously evolving to meet changing business needs
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Quick learner and problem solver when faced with new issues or challenges
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Ability to build partnerships, influence decisions and work in a collaborative style
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Creative thinker who can bring innovative ideas and approaches to solve issues
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; and talk or hear. Position may require repetitive movements. The employee must frequently lift or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust.
Expected Hours of Work
Expected to work at least 40 hours per week on-site from the Hartland, WI office location, with remote days approved in advance by a manager. Punctual and regular attendance is an essential responsibility.
Travel
No travel is expected for this position.
Equal Opportunity Employer/Veterans/Disabled
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.