Supervisor, APD

FCCI Insurance Group is a trusted provider of comprehensive property & casualty coverage in 20 states. We are a successful and growing organization built on the strength of our guiding principles. Doing the right thing and putting people first is the foundation for how we do business. FCCI has a reputation for excellence in products, services and employees – and it’s a great place to work!

We are currently seeking a Supervisor or Manager, APD who will be responsible for leading APD adjusters to ensure timely and effective handling of assigned claims. The leader will oversee daily functions of the team to ensure claims are handled expeditiously, efficiently, and in accordance with State laws and company policies and procedures. Additional duties include:

• Monitoring workloads, quality and deadlines of team to ensure established timelines have been met. Identifies potential volume or workflow issues and/or areas where efficiency can be improved and implements changes.
• Ensuring appropriate and timely investigation; accurate payment of claims; ensures each claim has an appropriate reserve, reserve rational and resolution strategy which allows the claim to be brought to closure at earliest appropriate date.
• Communicating regularly with claim leadership on claim / account issues, changes in procedures and results
• Conducting claim quality file reviews as required, analyzes results and communicates with individual staff members on findings and where necessary creates improvement plans.
• Investigating and resolving claimant, policyholder and agent inquiries and complaints; informs Claims leadership, of any complaints filed by the Department of Insurance and sees that the complaints are satisfactorily resolved.

This position will be in our corporate office in Sarasota, FL or Lawrenceville, GA branch office. Hybrid work schedule is available (3 days in office and 2 days from home).

• Level and title will be commensurate with experience level of the selected candidate.

In exchange for your talents, FCCI offers competitive salaries and an excellent benefits package.

FCCI values the contributions of a diverse workforce.

We're committed to being fair and equitable to all employees and applicants for employment. FCCI prohibits discrimination on the basis of race, color, sex, age, marital status, religion, national origin, sexual orientation, handicap, disability and other legally protected classifications.

Please apply via our website at www.fcci-group.com.