A Program Manager is a member of the Account Management Services team and is responsible for the management of signage accounts.
For example, when a sign program is sold to a company for multiple locations of their stores or hotels or restaurants, your task is to organize and coordinate it to its on-time completion. You’ll ensure that all processes from the time the program is sold, manufactured, installed, and billed occur smoothly and to the requirements and overwhelming satisfaction of the customer.
Additional Responsibilities include:
Maintain customer communication to their satisfaction
Prepare sales presentations and proposals
Arrange customer location surveys as needed, verify sign codes
Qualify and negotiate with subcontractors for obtaining permits, installation & estimates
Issue purchase orders
Establish accessible, organized and complete job files
Track forecast and projections of projects
Coordinate manufacturing, delivery, and install activities
EXPERIENCE/SKILLS REQUIRED:
A minimum of two years of experience in project management, 5 years would be beneficial
Sign industry experience strongly desired
Leadership ability, proven decision-making skills
Lean knowledge or experience desired
Outstanding phone etiquette and Customer Service skills
Good written & verbal communication skills
Ability to work well independently as well as in teams within a rapidly changing deadline driven environment
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