What are the responsibilities and job description for the Office Support position at FEDERATED CO-OPS INC?
Job Details
Summary: This position will support our retail location by filing, entering data, preparing correspondence, preparing and reconciling bank deposits, processing customer payments, speaking with customers over the phone, counter sales and performing other miscellaneous duties needed to ensure customer satisfaction. This is a full-time position with weekday and Saturday hours.
Essential Duties and Responsibilities:
- Processes customer payments.
- Assists in updating customer paper and computer files.
- Preparing and reconciling banking transactions ensuring they are accurate and correct.
- Aid in investigating customer account questions.
- Filing, organizing and extracts paperwork.
- Answers phones, answers customer questions.
- Counter sales
- Data and systems entry as needed
- Other duties as assigned.
Qualifications:
- Requires a high school diploma or equivalent.
- 1-3 years of experience in data entry, payment processing or related area.
- 3 years of experience using Word and Excel software, Internet.
- Must type 35 wpm and 10-key proficient preferred.
- Ability to maintain confidentiality.
- Ability to calculate figures and amounts such as discounts and interest.
- Ability to identify and solve customer questions and problems involving several variables.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and/or move up to 10-25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.