Consultant

Fedex Ground
Edmond, OK Full Time
POSTED ON 6/22/2024 CLOSED ON 6/25/2024

What are the responsibilities and job description for the Consultant position at Fedex Ground?

POSITION SUMMARY :

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping.

They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.

The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members

Service

  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store

Profit

  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

  • High school diploma or equivalent education
  • 6 months of specialized experience
  • Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS :

  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend / twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business;

regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications :

Pay Transparency : Pay :

Pay : Additional Details :

Additional Details :

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs / wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.

Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act.

The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.

If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

Last updated : 2024-06-22

Charge Master Analyst
Administrative Consultant Service -
Shawnee, OK
Telesales Consultant
Stratford Davis Staffing -
Shawnee, OK
Software Consultant
PCI Energy Solutions -
Norman, OK

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Consultant?

Sign up to receive alerts about other jobs on the Consultant career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$104,669 - $146,290
Income Estimation: 
$139,327 - $184,748
Income Estimation: 
$130,281 - $186,175
Income Estimation: 
$28,274 - $36,496
Income Estimation: 
$32,930 - $42,584
Income Estimation: 
$27,870 - $34,031
Income Estimation: 
$28,274 - $36,496

Sign up to receive alerts about other jobs with skills like those required for the Consultant.

Click the checkbox next to the jobs that you are interested in.

  • SAP Asap Methodology Skill

    • Income Estimation: $151,672 - $199,860
    • Income Estimation: $160,434 - $212,550
  • Business Analytics Skill

    • Income Estimation: $123,269 - $163,191
    • Income Estimation: $127,093 - $171,265
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Fedex Ground

Fedex Ground
Hired Organization Address Ellenwood, GA Full Time
Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Package H...
Fedex Ground
Hired Organization Address Summerville, SC Full Time
Job description A FedEx Ground Contractor is now hiring full-time and part time FedEx Delivery Drivers in the Charleston...
Fedex Ground
Hired Organization Address King of Prussia, PA Full Time
*Must be able to multi-task, be quick on their feet, and assist with Fedex ground driver *Monday-Friday or Tuesday to Sa...
Fedex Ground
Hired Organization Address Brooklyn, NY Full Time
Delivery Driver Positions OPEN for: FedEx Ground Brooklyn Routes Apply TODAY!!! ________________________________________...

Not the job you're looking for? Here are some other Consultant jobs in the Edmond, OK area that may be a better fit.

Full Stack Developer

Starcom Consultant, Oklahoma, OK

Web Developer

Starcom Consultant, Norman, OK