Technical Services Representative

Company: FedEx Services
Job Title: Technical Services Representative
Job Requisition Number: RC446617
Category: Information Technology
Pay Type: Non-exempt
Locations:
Newark, New Jersey 07114
United States

• Under general supervision provides technical support in the configuration, maintenance, restoration and functions of all products deployed for a defined internal/external customer or account base.
  
• Serves as a central point of contact to consult and/or address specific technical and service related problems with customers on FedEx automation portfolio and deployed technologies.
  
• Interfaces with customers to provide product information and Instructions.
  

Minimum Qualifications:

• Associate Degree/equivalent in computer technology, information technology, computer engineering and/or equivalent formal training or work experience.
  
• 2 years equivalent work experience in technology support environment.
  
• Good communication and organizational skills.
  
• Strong customer orientation.
  
• Must be able to use a telephone, keyboard and view a computer screen.
  
• Able to operate vehicle in compliance with established procedures.
  
• Ability to lift 75 pounds.
  
• More advanced degrees may offset experience requirements.
  
• A related Master’s Degree equals two (2) years experience.
  

Skills/Knowledge/Experience Considered a Plus:

• Broad knowledge of PC hardware, software and network components is a plus in order to trouble-shoot and resolve technical issues. 
  
• Direct customer interaction is necessary to expeditiously and professionally address all concerns of supported systems.
  
• Technical certifications and scissor lift certification are considered a plus. 
  
• The successful candidate must have a valid driver’s license and must be willing to drive a company vehicle, supporting FedEx facilities as well as customer locations.
  
• The candidate will also provide backup support to other technicians during periods of heavy volume and/or special projects.
  

Domicile/Relocation:

• This position is currently located in Newark, New Jersey.
  

 
Application Criteria: To be considered, please upload a copy of your current resume to include beginning and ending dates for each employer/position and answer job screening questionnaire by close of business (5:00 PM CST) on Monday, January 10, 2022.

FedEx. Where now meets next.

Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.

FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.

FedEx has been recognized on many different lists both for business success and for being a great employer:

• Fortune "World’s Most Admired Companies" – 2021
• Forbes "Best Employers for Diversity" - 2021
• LinkedIn "Top 100 Companies" - 2021
• TIME "100 Most Influential Companies" - 2021
• World HRD Congress "Best Gender Equality Workplace" – 2021
• InsiderPro ComputerWorld "Best Places to Work for IT" – 2021

FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.

FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.

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