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Call Center Representative / Dispatcher

Felix Appliance Heating & Air
Maricopa, AZ Part Time
POSTED ON 5/23/2024
HVAC and Appliance Repair CSR/Dispatcher

WORK HOURS:
M-F 2-7 PM
SAT 8AM-1PM

Benefits/Perks
  • Competitive Weekly Compensation
  • Flexible work from home opportunity
  • Paid Time Off
  • 401K
  • Career Growth Opportunities

Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities
  • Answer incoming calls related to service, billing and other departments
  • Schedule service/estimate appointments in a timely manner
  • Make outbound calls to book, confirm, and survey upcoming or completed appointments
  • Provide Fast and Fun customer service to both internal (team members) and external customers (clients)
  • Manage customers concerns and work to resolve them them efficiently and effectively
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Call Center Representative or in a similar role is preferred
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Familiarity with Customer Relationship Management (CRM) programs
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
Key Competencies
  • Honesty and integrity
  • Excellent customer service skills
  • Ability to communicate empathy
  • Critical thinking and problem solving
  • Detail oriented
  • Adept learner
  • Able to multitask
  • Basic knowledge of Microsoft Office applications(Outlook, Excel, Word)
Physical Requirements
  • Must be able to sit for long periods of time
  • Must be able to work varying shifts including days, nights and weekends.

Flexible work from home options available.

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