What are the responsibilities and job description for the IT Support Technician position at Fender?
Fender Musical Instruments Corporation (“FMIC”) is seeking an experienced IT Support Technician at our Corona, CA office location. Our brand mission is to accompany each player at every stage with products and brand experiences that fuel the pursuit of musical expression.
An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally.
The IT Support Technician’s role is to provide installation, support and maintenance services within the Fender’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC /MAC hardware, associated operating systems, applications and peripherals to ensure end user satisfaction.
About the Job:
- Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripherals.
- Perform analysis, diagnosis, and resolution of problems related to computer hardware, operating systems, applications and peripherals
- Recommend and implement proactive or automated solutions to resolve recurring system related issues.
- Utilize tools to assess the need for performance upgrades to systems.
- Ensure the overall efficient operation of the company’s computing environment.
- Receive and respond to incoming calls and e-mails regarding problems with computers, associated hardware and software.
- Ensure that the computer systems are provided with appropriate network connectivity through Fender’s existing LAN and wireless LAN.
- Maintain an inventory of standard related hardware and software.
- Maintain helpdesk notes and documentation concerning daily activities.
- Interact with approved hardware, software and services vendors.
- Setup new user accounts within Active Directory and provision users for access to Exchange, VPN and print services.
- Perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling or restricting access to network services.
What You Need:
- College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
- A and/or MCSE certifications preferred
- Administrative knowledge of Windows and Office
- Handheld Terminal Scanner knowledge a plus
- Zebra Printer knowledge a plus
- Build/configure servers from scratch
- Cisco knowledge/certification a plus
- Raspberry Pi knowledge a plus
- SAP or other ERP systems knowledge is a plus.
- Citrix knowledge is a plus.
- USB barcode scanners is a plus.
- Network printing is a plus.
- Functional knowledge of Microsoft Exchange, Active Directory, FTP and TCP/IP
- Excellent technical knowledge of PC and MAC desktop and laptop hardware.
- Hands-on desktop/laptop PC hardware installation, configuration, maintenance and troubleshooting experience.
- Equipment support experience with Apple products is desired.
- Ability to read and understand technical manuals, procedural documentation, and OEM guides.
- Ability to conduct research into PC issues and products as required.
- Effective interpersonal, oral communication, written communication and relationship-building skills.
- Ability to present ideas in non-technical language.
- Analytical and problem-solving abilities.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Strong customer-service orientation.
- Ability to work flexible hours to support planned system outages.
- Environments with various particles and fumes. PPE will be provided.
About Fender Musical Instruments:
Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.
