Warehouse Manager

About Fernish:

Fernish makes it effortless for people to create their ideal home. We offer premium furniture and dcor for bite-size monthly payments. Customers can live with their items for as long as they want, and decide later what to keep, return, or swap out.

Fernish was founded in 2017 and is backed by Khosla Ventures, RET Ventures, Techstars, PLG Ventures, and a group of notable angel investors, including Jeff Wilke (Amazon's CEO of Worldwide Consumer) and Scott Cook (Intuit founder). Fernish has been featured in The New York Times, Fast Company, Forbes, Entrepreneur, and Vox among other local and national publications (see details here: [ Link removed ] - Click here to apply to Warehouse Manager />
The Role:

We're looking for a motivated Warehouse Manager to build, transform, oversee, and manage all warehousing, furniture refurbishment, and delivery processes and teams in our Austin, TX location. Expertise in managing fulfillment, developing, growing, and managing hourly associates, building and evolving scalable, high-quality processes, and driving safety, quality, efficiency, best practices, and cost-savings solutions are key in this role.

We are looking for a seasoned leader who is energized by growing, developing, and inspiring people; is passionate about delivering the best experience to our customers, and is both process and people-savvy. The ideal candidate is able to think tactically and strategically, ensuring that the operation is successful today, and learns and improves every day. They are skilled at seeing around corners, setting up people for success, and operating, building, and improving processes that serve customers, partners, employees, and the company. Adaptability, continuous learning, accountability and ownership, and people leadership are all critical to thriving in this role.

There are many moving pieces in the warehouse on a daily basis. A few examples:

• Outbound: Preparing orders to deliver to our customers. On a daily basis, this would include: picking, verifying, assembling, cleaning/refurbishing, etc.
• Receiving New Inventory: Checks in new inventory from vendors. Items are received, labeled, and organized properly in inventory.
• Pickups/Returns from Customers: Returned items at the end of a customer subscription are received on a daily basis. Your team is responsible to ensure all returned items are of the highest quality before being placed back into inventory (and in turn, another customer), including inspection, quality control, cleaning, and refurbishment.
• Deliveries: Loading/unloading and driving delivery trucks, making deliveries, performing pickups, swaps, and mobile service, and generally being the in-person representation of the company. Ensuring processes, vehicles, and employees are geared toward reliability, safety, and customer satisfaction.
• Physical Demands: Warehouse and assembly work with extended walking, standing, pulling, pushing, and lifting. Fast paced environment, lifting 50 lbs items, with regular use of hand & power tools.
• New process, tool, program, and product implementation.
• Communication of current performance, sharing of best practices, and transparency and coordination with headquarters-based teams for improvement and new capabilities.

Responsibilities:

• Drive safety, quality, efficiency, and repeatability throughout the operation everyday with continuous improvement and learning.
• Demonstrate leadership by guiding others through periods of ambiguity and encouraging the same mindset within your team.
• Inspire, develop, and support your direct reports in achieving their goals while driving our company mission on individual, team, and overall levels
• Recruit, interview, and onboard new team members to build an exceptional team of warehouse and delivery associates who are motivated by challenge and empower others to do the same as we continue to expand our team.
• Promote innovation by encouraging your team to find ways to do things more effectively, ask customer-centric questions, share their learnings with the rest of the team, and work through challenges and obstacles together.
• Make informed decisions and respond to changing operational needs effectively.
• Develop and maintain open, proactive, and constructive communication with all departments to facilitate the effective and timely fulfillment of orders, and to quickly resolve issues both within and between departments.
• Monitor departmental efficiency and effectiveness and make operational changes as needed to improve them.
• Develop and improve KPIs to measure certain warehouse functions, outputs, and support cost control.
• Schedule labor for efficiency and cost effectiveness and monitor all costs.
• Maintain the health, safety, cleanliness, and security of the building and staff.

Skills & Qualifications:

• Minimum of a 4 year college degree or equivalent
• 5 years of Warehouse Management experience in a leadership role
• 3 years experience using an ERP/WMS
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and G Suite (Google Sheets, Docs, Slide), a familiarity with Slack, and a love for learning new systems
• Preferable experience in the furniture industry
• Ability to handle multiple, and at times, conflicting priorities
• Continuous improvement mindset
• Incredible ownership and accountability, taking pride in your work and the development and success of your team
• Ability to demonstrate past experience with KPIs and understand and develop them to improve efficiencies
• Strong budget management skills
• Ability to prioritize tasks, direct others, and work well under pressure

We are an equal opportunity employer and value diversity at our company. We are also a signatory to the PledgeLA ([ Link removed ] - Click here to apply to Warehouse Manager commitment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.