What are the responsibilities and job description for the Caribou Manager position at Festival Foods?
Job Summary
Job Title: Caribou Manager
FSLA Status: Salary
Supervisor: Store Director
Provides leadership to Caribou Clerks in an effort to ensure an enjoyable shopping experience is consistently delivered and all company policies and procedures are being upheld. Contributes to store sales and profitability by effectively managing all aspects of the café operations.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manages café labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives
- Manages all aspects of café gross profit goals, planning and shrink control
- Leads and reinforces Festival culture, guest service and performance expectations for all café associates
- Responsible for the training and leadership of new Caribous Clerks
- Develops associates by supporting professional goals and objectives
- Writes and conducts performance reviews of the café associates
- Documents violations of company policies/procedures by café associates and conducts the appropriate corrective action in collaboration with HR Manager and Store Director
- Delegates and oversees all tasks in the café
- Encourages teamwork through daily operations
- Ensures all department standards are being met in the café
- Ensures correct signage is represented throughout the café
- Observes sales floor and back stock conditions; takes action to correct areas of opportunity
- Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
- Ensures high quality product and service within café to drive growth in sales
- Places orders with various vendors for special orders and holidays, utilizing item movement as needed
- Provides excellent guest services by addressing concerns, resolving issues and living the boomerang principle
- Contributes to overall cleanliness of the café by maintaining, organizing, and cleaning work areas, shelving, and sales floor as needed
- Responsible for café associates timekeeping and accuracy
- Timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
- Other duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Education or equivalent combination of education and experience
- Previous experience leading a café operation preferred
- Ability to lead and motivate a team
- Must posses great oral and written communication skills
- Knowledge of technology and the use of a computer
- Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, and/or merchandising skills
- Ability to make timely and effective decisions
- Ability to deal tactfully and effectively with guests and all personnel
- Knowledge and understanding of all safety requirements and company safety policies
- Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
- Proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers
- Must be ServeSafe Certified
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Stand in place for a long period of time, bend, stoop, and kneel regularly
- Full range of upper body motion
- Lifting up to 50 pounds on a frequent basis
- May be exposed to extreme temperatures
WORK SCHEDULE
The Caribou Manager is a full-time, salaried position. This position may work a variety of shifts including days, nights, weekends, and holidays based on what business dictates
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented peo
